BOQ Equipment Finance: Broker Guide

BOQ equipment finance funds business vehicles and equipment, with BOQ continuing to originate and service facilities after its portfolio sale to Challenger. For brokers, the practical distinction is between who funds the loan and who handles the application or existing account.

Bank of Queensland (BOQ) completed the portfolio sale on 1 May 2026. New applications and account enquiries still start with BOQ’s equipment-finance or customer-service teams.

Current BOQ Equipment-Finance Offering

As at October 2026, BOQ’s equipment-finance range covers business asset purchases, leasing and ongoing equipment limits. Its broker-facing page identifies BOQ Equipment Finance Limited, Australian Business Number (ABN) 78 008 492 582, as the product provider.

The published range includes manufacturing and farm machinery, business vehicles and heavy transport. It also covers materials handling, earthmoving, marine, aircraft, technology and medical equipment. A listed asset category establishes product coverage, while the borrower and individual asset still go through credit assessment.

Structure	What the business gets	Ownership or practical distinction
Specific Security Agreement (chattel mortgage)	Funding to purchase equipment	The business owns the asset and it secures the loan
Finance Lease	Use of equipment for a fixed term	BOQ buys the equipment and leases it to the business
Commercial Hire Purchase	Equipment acquired through hire payments	Ownership passes after the agreement is paid out
Equipment Finance Limit	A revolving or bulk purchasing limit	Suits repeated purchases within an approved limit
Installation, Import and Construction Finance	Funding for equipment purchased or built over time	Suits staged supplier payments and imports
Rental Agreement	Use of business technology equipment	End-of-term options include returning, upgrading or continuing to rent

The BOQ broker equipment-finance page provides the current range and broker contact route. The BOQ equipment and vehicle finance page has direct enquiries through a business specialist or branch.

For a chattel mortgage, BOQ’s product page lists a minimum loan of $20,000 and a term of one to five years. Those are product-specific terms, not a limit for every BOQ equipment facility.

The asset finance guide explains the wider differences between ownership and leasing structures. Use the asset-finance policy guides for other lender-specific requirements.

Portfolio Sale: Origination, Servicing and Support

BOQ’s 1 May 2026 completion announcement confirms that Challenger bought $3.6 billion of equipment-finance assets. The transaction changes the funding arrangement while BOQ retains the customer-facing work.

BOQ’s 7 April 2026 capital-partnership announcement separates the responsibilities as follows.

• BOQ originates equipment-finance facilities and manages new customer relationships.
• BOQ continues servicing the sold portfolio and receives a servicing fee for managing those relationships.
• Challenger holds direct credit risk for facilities originated through the partnership.
• BOQ can originate a facility on its own balance sheet or through the forward-flow arrangement.

A forward-flow arrangement is an agreement to fund new facilities as they are originated. BOQ announced an initial 12-month term, extendable by agreement. Funding is subject to Challenger and its financiers’ discretion, so the arrangement doesn’t guarantee finance for a particular application.

The completion announcement replaces the earlier expected completion date. It records the completed sale amount, while the April announcement explains the origination and servicing model.

Use the route that matches the task. A new broker application starts with BOQ’s equipment-finance broker team on 1300 883 508. An existing customer’s account enquiry starts with BOQ Finance customer service on 1800 245 614.

For a payout or service request, contact that customer-service team with the contract number and requested action. A broker can use the equipment-finance broker team to arrange the hand-off and establish the authority needed to act. The portfolio sale alone isn’t a reason to redirect a customer to Challenger or change their payment instructions.

Asset, Borrower and Structure Checks

Before choosing a BOQ structure, establish the business purpose, asset details and how the business will repay the facility. As at October 2026, BOQ’s chattel-mortgage description covers new and used equipment, and its range includes a separate staged-finance option for imports or construction.

Prepare the transaction details before seeking a credit decision.

• Identify the buying entity, its ABN, ownership and trading history. Separate the entity using the asset from any related entity applying for finance.
• Describe the asset’s business use, purchase price and supplier. Record whether the purchase is through a dealer, private seller or overseas supplier.
• Record the manufacture year, condition and serial number. For vehicles, include kilometres and the vehicle identification number (VIN).
• Set out the deposit, trade-in, amount financed and requested term. Include any proposed balloon or residual, which is the amount left for the end of the term.
• Explain current business income, existing finance repayments and any seasonal cash-flow pattern. Show how the new repayments fit those commitments.

Request written transaction terms for an older asset or private sale before committing to a delivery date. Include the asset’s age at the end of the proposed term, evidence of ownership and any existing finance requiring release.

For an import, set out supplier payments, currency, delivery and installation dates. BOQ’s staged-finance product supports these transactions, but the payment schedule and funding conditions need to match the particular purchase.

Treat refinance separately from a new purchase. Supply the current contract and a dated payout quote, then request the proposed refinance terms. For lease or rental options, record the end-of-term purchase, return or renewal conditions in the quote.

For example, a used excavator bought privately raises different settlement questions from a new machine bought from a dealer. The private-sale file needs evidence that the seller owns the machine and a plan to discharge existing finance. The equipment finance guide covers that broader transaction assessment.

Application Evidence

Prepare an initial evidence pack that explains the transaction, then add the credit and settlement conditions BOQ issues for that file. BOQ’s October 2023 general terms, linked from its product pages as at October 2026, require product-specific schedules and supplier invoices.

Use the following list to prepare the enquiry. It is an initial collection list, not a promise that every application needs the same documents.

Evidence	What you establish before submission
Borrower and signatory details	Legal entity name, ABN, identity records and authority to sign
Financial records	Available business financials, tax returns and current trading evidence supporting repayments
Existing commitments	Loan balances, repayments and any debts being refinanced
Quote or supplier invoice	Supplier identity, asset description, price and intended buyer
Asset records	Age, condition, serial number or VIN and supporting registration details
Supplier and settlement details	Seller ownership, payment recipient and any finance requiring discharge
Insurance and security records	Required cover, financier interest and security registration details
Structure and payment request	Deposit, term, repayment pattern and proposed end-of-term amount

BOQ’s general terms require a signed schedule and supplier invoice for each relevant agreement. A Specific Security Agreement also requires registration forms BOQ requests. An initial instalment is required where BOQ specifies it.

The invoice addressee depends on the structure. Under those terms, a lease, hire purchase or rental invoice is addressed to BOQ, while a chattel-mortgage invoice is addressed to the borrower. Resolve this before the supplier issues the settlement invoice.

Collect insurance evidence against the issued conditions. Keep identity records in the secure channel the BOQ team gives you. Retain the approval conditions beside the initial pack so additional requirements remain visible until settlement.

Broker Contact and Escalation

As at 3 October 2026, BOQ publishes 1300 883 508 for broker equipment-finance enquiries and 1800 245 614 for BOQ Finance customer service. The two numbers serve different entry points.

Enquiry	Published route	Information to have ready
New broker application or equipment-finance question	1300 883 508 or boqefcustomerservice@boqfinance.com.au	Your broker details, borrower entity and asset summary
Direct customer enquiry about new equipment finance	1300 714 986 through BOQ’s business enquiry route	Business purpose and proposed purchase
Existing BOQ Finance account	1800 245 614	Customer details, contract number and authority to act
Payout or account-service request	Start with 1800 245 614 and request the equipment-finance servicing team	Contract number, requested payout date or exact service action

The BOQ contact page confirms that BOQ Finance’s customer-service line runs Monday to Friday, 8am to 5pm Australian Eastern Standard Time (AEST), excluding national public holidays. BOQ Finance’s own contact page confirms the same phone number.

Record each hand-off in the client file. Include the date, contract or application reference, receiving team and the action they accepted. If another team must handle the request, ask the first team to identify that destination and give you a reference.

For a payout, obtain the written quote with its valid date and settlement instructions. Confirm the security-release process before the asset changes hands. For an unresolved service issue, send the receiving team the earlier reference and requested remedy so the escalation follows the same file.