AMP Mortgage Discharge Authority: Form and Steps

For an AMP discharge form, have the borrower call 13 30 30 for a full release, or use AMP’s separate partial discharge/substitution authority. Choose the request by what happens to the loan and its security, then track acceptance before coordinating settlement.

Choose the AMP Release Request

Choose full discharge when the AMP loan will be repaid and all its security released. A partial discharge releases one property while another remains as security. Substitution replaces an existing security property with another while an AMP loan continues.

As at October 2026, AMP’s broker forms page directs full-discharge borrowers to call 13 30 30. It lists a separate residential partial discharge/substitution authority. Use that home-loan route when looking for an AMP discharge authority PDF, rather than a Business Finance form.

For example, refinancing the whole AMP mortgage to another lender calls for full discharge. Selling one of two properties while keeping the AMP loan calls for a partial release. Changing the property securing the continuing loan calls for substitution.

Get and Complete the Current Form

Obtain the authority for the chosen release type before collecting signatures. As at October 2026, AMP’s processing guidance requires every borrower and guarantor to sign the Loan Discharge Authority.

1. Identify the release type. Record which security is leaving AMP and which loan accounts will continue.
2. Obtain the current form. For full discharge, have the borrower call 13 30 30. For partial release or substitution, download the authority from AMP’s broker forms page.
3. Complete the fields requested. Use the actual property, borrower and account details, plus the settlement representative’s details where requested. Reconcile the account numbers against the client’s records.
4. Collect every required signature. Read the issued form’s signing instructions before arranging wet signatures or witnesses. Check that every required person has signed before lodging.

The April 2026 partial/substitution form asks what happens to each existing security and loan account. Complete its offset-account and surplus-funds instructions too. For substitution, provide the new property’s details and contract of sale, and arrange the required identity verification.

Submit and Coordinate Settlement

Lodge the completed authority through the destination stated on that form and retain a copy of what was sent. As at October 2026, AMP’s published partial/substitution form permits mail or email submission. If you email it, use the email address registered with AMP and send it to loanservicingenquiries@amp.com.au.

Return pages 1 to 5 and retain page 6.

For a full discharge, follow the instructions on the authority AMP supplies. Don’t copy the partial-release destination onto a full-discharge request without checking the supplied instructions.

Record the sending date and evidence of receipt. Ask AMP to confirm acceptance and identify anything outstanding before fixing the settlement date with the incoming lender or conveyancer.

Have that representative obtain the payout figure for the agreed settlement date, outstanding charges and AMP’s settlement contact. Check that the amount covers the accounts being repaid. If the date changes, arrange an updated figure.

AMP’s customer and broker pages give different indicative full-discharge timeframes as at October 2026. Neither estimate confirms a settlement booking. Keep the proposed date provisional until AMP accepts the request and the settlement parties confirm readiness.

Confirm Payout and Release

Clear the continuing loan’s approval conditions before treating a partial release or substitution as ready to settle. As at October 2026, AMP’s broker processing guidance requires credit approval for both. A valuation and financial information depend on the case.

For substitution, AMP’s settlement agent sends a loan variation for the borrower to sign and return. For partial discharge, AMP issues an approval confirmation letter that the borrower must return. Track that returned document separately from the original authority.

After settlement, reconcile the payout against the final figure and confirm that the intended property was released. For a continuing loan, check that the remaining security and account limits match the approved change.

If AMP rejects the form, obtain the reason and correct the affected field or signature before resubmitting. If receipt or status is missing, follow up with the submitted copy and sending date. AMP’s broker support route is 1300 300 400, option 3, or loanservicingenquiries@amp.com.au, as at October 2026.

For participant roles, use the mortgage discharge process guide. For a different lender, use the lender discharge instructions. Close the AMP task when the settlement record confirms the payout and the intended security release.