ANZ Mortgage Discharge Authority: Form and Steps

To submit an ANZ discharge form, complete the Discharge and Variation Authority (DAVA), have the required parties sign it and send it to ANZ. The authority tells ANZ which loan and security changes your client wants. Paying off a loan alone doesn’t remove the mortgage from the property.

Verify the ANZ Discharge Process

Start with ANZ’s online discharge request or its bank-hosted DAVA PDF.

As at October 2026, the online page requests an emailed form, not a completed mortgage release. A borrower listed on the loan must submit that online request.

The borrower enters their name, phone, email and nine-digit home loan account number, then selects a discharge reason. ANZ emails the authority with return instructions. The account number is in the ANZ App, Internet Banking or loan statements.

Before preparing the authority, write down the client’s intended result. A full refinance releases the ANZ security and pays out the relevant loans. A partial release removes a specified security while debt or other security remains.

The discharge of mortgage guide explains that distinction.

Use Section C’s release guide to select the applicable DAVA route. It covers sales, refinancing, nil-debt releases, guarantee releases and security variations or swaps. Identify each security being released, retained or added.

An internal ANZ refinance requires a new application, while a partial sale requires the signed sale contract if debt won’t be fully repaid.

For example, if your client sells one of two secured properties, record which property stays with ANZ. Don’t describe the instruction as a full discharge simply because a sale is involved. Keep the requested debt reduction beside the property release so the bank can assess the complete instruction.

Relationship-managed clients contact their relationship manager. Private Bank clients send the request to their dedicated Private Banker. Use those routes for those clients instead of the ordinary releases inbox.

For other lender procedures, use the mortgage discharge guides.

Prepare the ANZ Authority

Complete the applicable DAVA sections before collecting signatures. ANZ’s loan closure instructions, as at October 2026, require physical signatures and say ANZ e-Sign isn’t available for this authority.

1. Enter customer details in Section A. Include full borrower and guarantor names, contact details and company identifiers where relevant.
2. Nominate contacts in Section B. Give the settlement representative’s details and list the broker as an additional contact where appropriate.
3. Identify security in Section C. Add property addresses, known title references, release types and sale or purchase prices where required.
4. Set loan instructions in Section D. List account numbers and the requested payout or reduction, with the amount where applicable.
5. Complete funds instructions. Section E covers surplus funds. Section F covers nil-debt discharge and fee payment.
6. Obtain signatures in Section G. All borrowers and guarantors of the relevant loans must sign. A legal representative signing for someone needs certified supporting documents.

Ask joint borrowers to review the same completed version. Check their instructions match before sending it for signature. Refer questions about the legal effect of an authority or a representative’s powers to the client’s solicitor.

ANZ requires a separate DAVA from a guarantor seeking release of their own obligation or security. Track that request separately so the borrower’s release doesn’t leave the guarantee task unfinished.

Send the signed authority to ANZ’s releases inbox, with attachments up to 5MB. The postal alternative is Releases & Security Variations, Locked Bag 38002, Docklands VIC 8012. Retain the sent version and attachment list.

For electronic settlement, the representative invites ANZ RETAIL AND SMALL BUSINESS as mortgagee on title, uploads the signed authority and notifies ANZ. Private Bank settlements use ANZ PRIVATE BANK. Let the representative manage the settlement workspace and title documents.

Coordinate Approval and Timing

Track a complete request through receipt, outstanding items and settlement readiness. As at October 2026, ANZ’s closure page aims for processing within 10 business days after receipt of all required information. Its DAVA says to allow a minimum of 10 business days, with extra time when further checks are needed.

Treat that period as a planning allowance, not a settlement promise. A retained or new security valuation adds at least seven business days under the form’s instructions. Record the target settlement date and ask the representative to flag any dependency that threatens it.

ANZ says the confirmation email arrives the next business day and includes a reference number. If it doesn’t arrive, check the sent address and attachments, then follow up with the submission details.

Receipt confirms the request arrived. Keep approval and settlement booking as separate statuses.

Use one file note to record each open question, who must answer it and the date sent. If ANZ requests a missing contract or a corrected authority, send the specified item and retain that version. Ask whether the correction changes the expected completion date.

Payout and Discharge Fees

Obtain the payout figure for the intended payout date. ANZ’s closure instructions say its payout figure excludes ANZ and government discharge fees. A loan balance alone therefore doesn’t establish all funds needed to complete the release.

ANZ’s general fee booklet, dated 27 March 2026, lists a $160 lodgement fee, $160 production fee and $160 settlement fee. These amounts are Australian dollars. Each fee has its own trigger, so don’t treat the list as one universal mortgage discharge charge.

The booklet excludes ANZ Plus products and home loans in a company name. Fixed-rate early repayment costs can also apply. Reconcile the bank’s case-specific fee advice with the settlement statement before confirming the client’s contribution.

Follow Up a Stalled Request

Call ANZ’s DAVA support line on 1800 603 361, Monday to Friday, 8am to 7pm Sydney/Melbourne time. Give the reference number, submission date and target settlement date. State the unresolved item and ask who owns the next action.

If the bank says it awaits a valuation, distinguish that from a missing customer document. If the representative awaits settlement readiness, ask ANZ for the remaining requirement and an updated timeframe. Record the response and share the action with the person responsible.

Check the Final ANZ Outcome

Check the funds movement, loan treatment and security release separately. ANZ’s closure guidance, as at October 2026, says paying out and closing the account doesn’t automatically release the mortgage or guarantors.

1. Reconcile the money. Match the payout, fees and surplus funds against the final settlement statement and transaction records. Investigate any difference before closing the file.
2. Confirm account treatment. Obtain ANZ’s confirmation that each relevant loan is paid out, reduced or closed as instructed. Check retained accounts separately and arrange changes to scheduled payments where needed.
3. Confirm the release. Obtain the representative’s registration evidence or ANZ’s release confirmation for each requested security. Record any guarantee release separately.

For a partial release, compare the outcome with the original security list. The sold property must be released while the intended retained security and loan remain in place on the agreed terms.

Keep an unresolved release open even when the payout has succeeded. Send ANZ the reference number and the specific missing outcome, then obtain confirmation that the client’s requested release is complete.