Auswide Bank Mortgage Discharge Authority: Form and Steps

Request an Auswide Bank discharge authority by calling 1300 138 831, then complete the bank-issued form and return it using its delivery instructions. For a refinance, have the incoming lender’s settlement representative arrange the payout and mortgage release after Auswide accepts the authority.

A discharge authority gives the bank permission to prepare the release. Paying the loan balance and removing the mortgage from the property title are separate steps. Your client needs both completed when the mortgage is being discharged.

Ask Auswide for the Authority

Call Auswide on 1300 138 831 to request the discharge authority for your client’s loan. As at October 2026, Auswide’s contact page lists that number with weekday hours of 8am to 6pm Australian Eastern Standard Time (AEST).

First read the latest loan statement and check that the account uses the Auswide Bank brand. Auswide’s merger with MyState began on 19 February 2025. Its current documents describe Auswide as a division of MyState Bank Limited, but the brand on the loan identifies which discharge instructions to request.

For a MyState-branded account, use the MyState Bank discharge guide. Avoid substituting a MyState form for an Auswide authority just because the banks belong to the same group.

You can also start at Auswide’s forms library. If it doesn’t provide a usable discharge download, request the form by phone. Have the client available to identify themselves and authorise you to discuss the loan.

Use this sequence when requesting the authority.

1. Identify the loan and tell Auswide whether the client is refinancing, selling or repaying with their own funds.
2. Request the authority with its return destination and the notice needed for the proposed settlement date.
3. Record the bank’s reference and the team handling this loan. Continue when you have the form and instructions for this account.

Complete the Auswide Form

Complete the authority with details that match the loan statement and the property being released. Use the form Auswide sends for the account, including any separate signing instructions for guarantors or company borrowers.

Prepare the following information before collecting signatures.

• Each borrower’s full legal name and current contact details.
• The loan account numbers, including each split being repaid.
• The address of each property being released and any title details requested.
• The reason for discharge and proposed settlement date.
• The incoming lender or solicitor’s settlement contact details.
• Instructions for any remaining funds and accounts the client wants closed.

Have all borrowers sign and date the authority in the spaces required. If a guarantor’s property also secures the loan, identify that security and obtain the guarantor’s signing instructions from Auswide. The borrower’s signature alone doesn’t establish that a guarantor’s security will be released.

For a company borrower, enter the company’s legal name and have the authorised company signatories execute the authority as instructed. A broker must not sign in place of a borrower without an authority the bank accepts. Where someone acts under a power of attorney, supply the authority documents Auswide requests before relying on that signature.

Check every page for missing signatures and compare the listed properties with the intended release. If the client owns several secured properties, distinguish a full discharge from a partial release. A request to release one property must identify the loans and securities that will remain.

Lodge and Book the Payout

Return the signed authority to the discharge destination supplied with Auswide’s current form, then obtain confirmation that the bank has accepted it. Record the required notice and earliest available settlement date before the incoming lender books the payout.

As at October 2026, use the instructions issued for the Auswide account to arrange delivery and timing. A general contact enquiry starts the request. Keep proof of the completed authority’s delivery separately, so you can resolve a missing or unprocessed request.

Give the incoming lender’s settlement representative the accepted authority details and Auswide’s discharge reference. The representative coordinates with the outgoing bank to obtain the payout figure for settlement. That figure includes the amount needed to clear the loan on the agreed date, so a statement balance alone is insufficient.

If settlement moves, have the representative obtain a revised payout figure and confirm the new booking. Interest continues to affect the amount owed until repayment. Keep the client making scheduled repayments until the bank confirms the loan is repaid and the payment arrangement can end.

Auswide’s home loan fee guide, effective 1 July 2026, lists a Mortgage Release Fee of $400 per mortgage. Applicable third-party costs are additional. A release of more than one mortgage can therefore attract more than one release fee.

Explain fixed-rate break costs separately from that administration fee. Auswide calculates applicable break costs at the time of the request. Include the bank’s quoted amount in the client’s payout explanation, and use the fixed-rate break costs guide for the broader calculation principles.

If Auswide hasn’t acknowledged the request, follow up with the delivery date and reference. If the request is incomplete, correct the named omission and obtain a new readiness confirmation before committing to settlement. The mortgage discharge process guide explains how the broker, banks and settlement representative share these tasks.

Close the Auswide Loan

Confirm that settlement has completed, the intended loans are repaid and the mortgage release has been lodged for registration. Retain the settlement confirmation and evidence of the title update with the client file.

As at October 2026, Auswide’s mortgage terms allow it to retain security while secured obligations remain. A zero balance on one loan split doesn’t establish that every secured debt is cleared. For a partial release, confirm exactly which property has been released and which security remains.

Ask the client to review offset and transaction accounts separately. Move any salary credits and bill payments before closing an account, and transfer remaining funds according to the client’s instructions. Keep the bank’s account-closure confirmation rather than assuming the refinance closed every deposit account.

Auswide’s direct debit terms require cancellation advice in writing or another form the bank accepts. After payout is confirmed, arrange cancellation of the old loan repayment instruction and check the next account statement for an unexpected debit.

For clients with loans at several banks, use the lender discharge guides to manage each authority separately. Close this Auswide discharge task when the repayment, registered release and requested account closures are all evidenced.