Great Southern Bank Discharge Authority: Steps

To arrange a Great Southern Bank discharge authority, request the bank’s current form through its official contact route, then follow its signing and return instructions. Record exactly which loan and property the borrower wants released before arranging the payout and settlement.

For a Great Southern Bank refinance to another lender, the discharge request covers the outgoing mortgage. Keep the incoming lender’s approval and settlement readiness alongside it so both sides can settle on the agreed date.

Request Great Southern Bank’s Current Authority

Ask Great Southern Bank to supply the current discharge authority for the borrower’s intended release. As at October 2026, its official contact page lists 133 282 for customer enquiries within Australia. The borrower can also send a secure message through online banking to request instructions.

Have the borrower explain whether they want to repay and release the whole mortgage, release one secured property or replace a property used as security. A security is property pledged to support the loan. These instructions must distinguish any property being released from property that will continue securing debt.

For example, a borrower selling one of two secured properties needs instructions for that property’s release and the continuing loan. A request to close every loan would describe a different outcome. Give the bank the intended transaction before the borrower signs anything.

Great Southern Bank is the trading name of Credit Union Australia Limited, previously known as Credit Union Australia (CUA), as at October 2026. If an older file calls for a Credit Union Australia discharge authority, use Great Southern Bank’s current request route. Request the bank-issued version when you need the GSB discharge form as a PDF, and use the version supplied for this transaction.

Prepare the Form and Borrower Instructions

Prepare the Great Southern Bank discharge form from the current authority and the borrower’s agreed release instructions. Keep the loan records and property details available before starting. Record the borrower’s permission for you to assist, and arrange any direct borrower contact the bank requires.

1. Identify the loan and secured property. Match borrower names and loan account numbers against the client’s records. Record the address of each property to be released and any property remaining as security.
2. Request the current authority. Tell the bank whether the transaction is a sale, refinance, full payout or security change. Obtain its instructions for the specified release.
3. Complete the fields on that authority. Use the bank’s labels and supply only the requested information. Where requested, add the proposed settlement date and the solicitor or conveyancer’s contact details.
4. Obtain the signatures the bank specifies. Check who must sign and which signing method applies to this request before returning it. If a person signs under a power of attorney, obtain the bank’s requirements for that authority.
5. Return the completed authority through the channel the bank gives you. Follow any bank-issued digital signing invitation or return instructions accompanying the form. Retain the submitted version and evidence of delivery.

As at October 2026, Great Southern Bank’s contact page identifies secure online banking messages as a route for confidential documents. Use that route to obtain the discharge team’s return instructions. A general contact form is for non-urgent enquiries, so keep client account information and signed documents within the bank’s instructed secure channel.

Before submission, compare the authority with the agreed release. If one property must remain as security, the form must preserve that instruction. Resolve an unclear release description before the borrower signs.

Track Lodgement and Settlement

Track the discharge from confirmed bank receipt to an agreed settlement date. Keep a record of when you sent the authority, the bank’s acknowledgement and its request reference. A delivery receipt proves transmission, so obtain confirmation that the bank has the request and can process it.

Ask the bank which information remains outstanding and its earliest available settlement date for this request. Share that date with the incoming lender and conveyancer. Build the settlement plan around their confirmed readiness, without assuming a fixed discharge turnaround.

Obtain a payout figure for the intended settlement date. Ask the bank to identify the amount needed to discharge the specified security, including applicable fees and any fixed-rate early payout cost. Match the figure to the correct loan accounts and the release instructions.

Great Southern Bank’s Lending Schedule of Fees dated 19 September 2024, linked from its fees page in October 2026, lists a $500 discharge fee per release or transaction. It applies to full or partial payouts requiring a security discharge, and requests to discharge a security. The same schedule lists a $300 variation fee for a mortgage security rearrangement or substitution.

Use the client’s loan terms and bank advice to establish which charges apply to this transaction. Keep those charges separate from the incoming lender’s costs. For the wider roles and settlement stages, see the discharge of mortgage guide.

As at October 2026, Great Southern Bank’s Early Payout Cost Factsheet says a fixed-rate early payout quotation is valid only for the day quoted. Obtain the bank’s quotation before the client commits to breaking the fixed term. If settlement moves, request an updated payout and early payout cost for the new date.

If receipt is missing, follow up with the delivery evidence and ask the bank to locate the request. If processing stops, identify the missing field or signature and return the corrected version through its instructed channel. Tell the conveyancer and incoming lender when the delay affects their settlement booking.

Confirm the Release

Confirm completion by matching the bank’s payout confirmation with the conveyancer’s settlement record and the release of the intended property. Record the actual settlement date and amount paid. Ask the conveyancer for evidence of the mortgage discharge registration or its status at the relevant land titles registry.

Compare the released property with the original instructions. For a full payout, obtain confirmation that the intended loan accounts are closed. For a partial release or security substitution, document the continuing debt and every property that remains or becomes security.

A zero loan balance alone doesn’t establish that the mortgage has been removed from title. If the bank’s account confirmation and the conveyancer’s title evidence differ, follow up the outstanding discharge registration before closing the file.

Keep the signed authority, bank reference, final payout advice and settlement evidence together. Use the lender discharge authority guides when another lender also needs to release a mortgage. Close this discharge task only when the evidence records the intended release and any continuing loan or security.