HSBC Mortgage Discharge Authority: Form and Steps

To get the HSBC home loan discharge form in Australia, contact your relationship manager, a local HSBC branch or call 1300 308 008. Request the authority for your client’s transaction, arrange the required signatures and coordinate the payout and mortgage release with the settlement representative.

As at October 2026, HSBC’s Australian forms page gives those contact routes for a discharge request. Start there so HSBC supplies the appropriate authority and receiving instructions for the loan.

Use the mortgage discharge guides for other lenders.

Select the Australian HSBC Authority

Request an Australian HSBC discharge authority for the specific home loan and property being released. State whether the client is selling, refinancing or repaying the loan without a sale. For a guarantor release or a security swap, explain which property will remain as security, meaning property supporting the loan.

As at October 2026, HSBC Australia’s discharge guidance covers those transaction types. Use the Australian home-loan contact route and identify the account as an Australian home loan. An overseas HSBC mortgage form or a transaction-account closure form addresses a different request.

1. Have the authorised account holder request the authority. A broker handling the request must have authority HSBC accepts to discuss the account.
2. Give HSBC the loan reference and transaction type. Identify every property involved, including any property the client wants to retain.
3. Obtain the form and its submission instructions together. Record its version or issue date so the signed copy matches the form HSBC supplied.
4. Confirm who will receive the signed authority. Use that destination for the completed documents and retain the instruction with the file.

If HSBC asks the customer to authenticate, the account holder must complete that step themselves. HSBC’s customer support includes chat through its mobile app and Online Banking. A broker must use their own accepted representative authority to discuss the file.

Check Borrowers, Loans and Properties

Reconcile the received authority with the loan records and property title before anyone signs. As at October 2026, HSBC requires all borrowers and mortgagors to sign the discharge authority. A mortgagor is the owner who gives the lender a mortgage over their property and can be different from the borrower.

Prepare the details below, then enter them where the authority HSBC supplies requires them. Treat this as a preparation checklist, not a replacement form.

Detail to reconcile	Record to use	Error to resolve before submission
Borrower names	Loan agreement and current account records	Missing co-borrower or inconsistent legal name
Loan references	Current statements for each relevant loan account	A split account omitted from the instructions
Properties and titles	Title records and sale or refinance documents	Street address identifies one property but title details identify another
Signatures	Borrower and mortgagor list	Property owner omitted because they aren’t a borrower
Settlement details	Contract and settlement representative’s instructions	Different proposed dates on the authority and settlement file
Representative details	Client’s authority and conveyancer’s contact details	Bank can’t discuss the request with the person following it up

For a partial release, list the property to be released separately from the property to remain mortgaged. Ask HSBC to confirm the release conditions and any required repayment before promising that the client can retain the remaining loan.

If someone will sign under a power of attorney, or the request involves an estate, obtain HSBC’s requirements for that authority before signing. Permission to make enquiries doesn’t by itself establish permission to sign a mortgage release.

Coordinate the Payout Request

Submit the signed authority through the route HSBC supplies, then obtain confirmation that the bank has received a complete request. Record the receipt date and case reference separately from the date you sent it.

As at October 2026, HSBC says processing can take a minimum of 21 business days after receipt of the signed request. Allow for that period when arranging settlement. A proposed date on the authority doesn’t establish that the bank has agreed to settle on it.

Property Exchange Australia (PEXA) is the electronic settlement platform HSBC describes in its mortgage discharge instructions. For a sale, the legal representative creates the workspace and invites HSBC. For a refinance, the new lender creates the case and invites HSBC, or HSBC creates it and invites the new lender.

When the client simply repays the loan, HSBC creates the PEXA case and supplies the payout instructions. Keep the bank’s authority-processing status separate from the workspace’s settlement status.

Request a payout statement for the intended settlement date. Reconcile the loan balance with accrued interest and each fee in that statement. If settlement moves, obtain a revised figure for the new date before arranging payment.

Locate the HSBC Discharge Fee

HSBC’s home-loan fee schedule dated 28 February 2025 lists a $395 discharge fee, in Australian dollars. It describes the charge as payable when HSBC discharges mortgages related to the security. Verify the present amount against the client’s loan contract and current fee schedule when requesting the payout.

Locate the discharge charge in the payout’s fees, separately from interest. Have HSBC explain any amount that isn’t itemised. For split loans or multiple properties, have HSBC identify whether each charge applies per mortgage or per loan account before calculating the total.

The schedule also lists an outgoing PEXA electronic transaction service fee at the operator’s charge. A fixed-rate loan can incur break costs under its contract. Obtain a dated break-cost estimate from HSBC before deciding to repay during the fixed period.

Interest pays for borrowing through the payout date. The discharge fee pays for releasing the mortgage, while break costs concern early repayment or changes during the fixed period. Don’t treat any one of these as the complete cost of leaving the loan.

Resolve Delays and Confirm Completion

Follow up the missing action using the case reference and proposed transaction date. As at October 2026, HSBC lists 1300 308 008 for Australian home-loan customers. Use the receiving contact HSBC gave you for the discharge, or that customer support route if you need the request directed to the right team.

Describe one outstanding action clearly. For example, a hypothetical enquiry could read:

Please confirm whether the signed discharge authority received on 5 October is complete for settlement on 6 November. The outstanding action is confirmation of the payout figure for that date. Please reply using the existing discharge case reference.

Add the real case reference through the accepted channel. Include only account information HSBC needs to locate the request. Leave passwords and authentication codes out of any message.

Symptom	Diagnostic check	Corrective action
No receipt confirmation	Compare the destination used with HSBC’s receiving instructions	Ask the receiving team to confirm receipt before sending another copy
Authority returned as incomplete	Compare the reason with the signed form and borrower list	Correct the identified omission and retain the new version
Settlement date changes	Check the payout’s effective date and workspace status	Obtain a revised payout and coordinate the revised date
Payment complete but release unresolved	Ask the conveyancer which mortgage and title remain outstanding	Follow up the release evidence for that specific title

Retain two separate completion records. The settlement statement and final loan record show the payment outcome. The conveyancer’s registration confirmation or updated title record shows completion of the requested mortgage release.

For a partial release, the expected title result concerns only the agreed property. Keep HSBC’s confirmation of the remaining loan and security with that record. The general mortgage discharge guide explains the broader settlement checks.

Close the discharge task only when the payment records reconcile and the release evidence identifies the correct mortgage on the correct title.