RESIMAC Mortgage Discharge Authority: Form and Steps

To organise a RESIMAC discharge of mortgage, identify who services the loan, obtain that servicer’s discharge authority and coordinate the payout and security release. Start with the borrower’s current statement and loan documents, because RESIMAC lists separate contacts for loans funded by RESIMAC and other funders.

A borrower selling a property, refinancing or releasing a mortgage after repayment needs the authority suited to that transaction. If only one property is being released while borrowing continues, identify that partial release before requesting a full discharge.

For another outgoing lender, use its lender-specific instructions in the mortgage discharge guides.

Confirm the Loan and Servicing Route

Match the loan account and legal lender in the borrower’s current records to the servicing contact before sending personal documents. Record the name on the loan agreement and any later notice changing the lender or servicer. The brand on an old application pack alone doesn’t establish today’s receiving team.

As at October 2026, RESIMAC’s contact page lists these contacts for existing, settled loans:

Loan category	Phone	Email
RESIMAC-funded loans	1300 764 447	customercare@resimac.com.au
Other-funded loans, formerly Homeloans Ltd	13 38 39	client.services@resimac.com.au

Use the contact for the actual loan. A broker handling an outgoing loan needs the settled-loan team, even when a separate team is handling the client’s new application.

1. Compare the latest statement’s account number with the loan agreement and any servicing-change letter.
2. Identify every property involved and whether the client is repaying the whole loan or retaining debt against another property.
3. Contact the matching servicing team with the loan number and transaction purpose. Request the applicable authority, receiving channel and processing requirements.
4. Record the team’s response in the file before passing the form to the borrower or settlement representative.

If the documents show different servicing names, explain that discrepancy to Customer Care and obtain the route for that account. Don’t apply a historical Homeloans form or another RESIMAC product’s instructions merely because its branding looks familiar.

Prepare the Borrower Authority

Obtain the RESIMAC discharge form from the servicing team identified for the loan, then check it against the proposed transaction before arranging signatures. As at October 2026, RESIMAC’s CustomerZone help directs customers to Customer Care for a full discharge or refinance.

The official forms index also lists a variations partial discharge form. Use that distinction when the borrower plans to retain a loan or another security. The servicing team must identify the authority and conditions for the particular release.

Check the form’s title, revision date and any expiry period against the version supplied for this request. Save the blank form separately from the completed authority. A downloaded blank form contains the instructions, while the borrower’s completed and signed authority records their permission for the discharge.

Before lodgement, check each of these items against the verified form:

• Borrower and guarantor names, with every required signature and date.
• Loan account numbers and the accounts being repaid or retained.
• Property addresses and any title details the form requires.
• The reason for discharge and whether the release is full or partial.
• Proposed settlement date and the solicitor or conveyancer’s contact details.
• Any incoming lender or settlement representative details requested on the form.

Follow the supplied form’s signature instructions, including any requirements for a company, trustee or authorised representative. Resolve a missing signature or inconsistent property description before sending it.

For example, suppose a client sells one of two mortgaged properties and keeps the loan against the other. Record the property to release and the property to retain. Obtain the servicer’s required repayment and continuing-security conditions before the representative books settlement.

Keep one final signed version and send it through the receiving channel confirmed for that account. If the settlement date changes, tell the servicing team and ask which existing instructions need updating.

Track Payout and Outstanding Conditions

Retain the authority’s acknowledgement and obtain a payout figure calculated for the proposed settlement date. Record the request reference, named servicing contact and any conditions still open. Sending the authority doesn’t establish that the request is ready to settle.

RESIMAC’s fee schedule dated 10 March 2025, linked from its forms index as at October 2026, lists a $300 discharge fee per loan. It separately lists panel solicitor costs and third-party discharge fees at cost. Fixed-rate break costs depend on the individual loan agreement.

Those are Australian-dollar schedule entries, not a total payout quote for every loan RESIMAC services. The Discharges team outlines the fees after reviewing the loan and documents. Reconcile the applicable contract and itemised payout quote with the schedule before telling the client what their discharge costs.

Cost or amount	What to record
Loan payout	Balance, interest calculation date and any adjustments in the dated payout quote
Lender discharge or administration fee	Exact fee name and amount from the applicable contract, schedule or payout quote
Panel solicitor and third-party charges	Separate amounts and the service each covers
Fixed-rate break cost	Amount quoted for this loan and the date used
Government registration and settlement representative costs	Separate quotes or invoices, identifying any amount already included in the payout

This separation prevents a government registration fee from being described as RESIMAC’s own discharge fee. It also prevents counting a solicitor charge twice when it already appears in the payout.

Confirm which settlement agent the servicer has appointed and give that information to the client’s representative. Track any additional documents, repayment conditions or security approvals to written clearance.

If an acknowledgement or payout is missing, follow up the original reference with the submission date and proposed settlement date. Name the exact item needed, such as acknowledgement of the signed authority or a refreshed payout. Resend a document only when the team identifies it as missing or asks for a replacement.

When settlement moves, obtain a payout for the revised date and tell the representative about changed conditions. A figure calculated for an earlier date can leave a shortfall.

Check the Completed Release

Close the discharge file when the servicing team confirms the payout outcome and the conveyancer confirms the requested mortgage release. Match those confirmations to the actual account and property, especially when another loan or security remains.

As at October 2026, RESIMAC says CustomerZone access ends once a loan is fully discharged. Save the statements and correspondence needed for the file before closure. Loss of online access alone doesn’t prove the mortgage release is registered.

Ask the settlement representative for the completion record and the status of any registration still required. For the broader distinction between repayment and release of the lender’s registered security, use the discharge of mortgage guide.

Record any remaining action with a responsible person and a due date. If settlement completed but registration remains open, keep that item open until the representative supplies the completion evidence for the intended property.