Broker guide
Bendigo Bank Mortgage Discharge Form and Steps
Moving a client off a Bendigo Bank loan? Get the current discharge authority, check who must sign it and follow the request through to settlement.
- Published
- Updated
The Bendigo Bank mortgage discharge form is available as a PDF from the bank’s home-loan closing page. Complete the authority with your client, arrange every required signature and return it through the bank’s branch or digital process.
For a refinance, allow 15 business days’ notice under Bendigo Bank’s August 2026 form. Identify the loan’s current servicing brand before using it, particularly for an Adelaide Bank or mortgage-manager loan.
Find the Current Bendigo Bank Authority
Download the authority from Bendigo Bank’s closing-your-home-loan page. The published Bendigo Bank discharge authority PDF carries version OA195 (08/26), as accessed in October 2026. Save that version with the client file.
- Match the loan account and servicing name to the client’s latest statement.
- For a Bendigo Bank loan, use the current download or obtain the authority from the local branch or relationship manager.
- For an Adelaide Bank or another group-brand loan, request the authority through the servicing contact on the statement. For a mortgage-manager loan, make that request through its manager.
- Where the same property secures debts across divisions, disclose those account references before arranging its release.
A Bendigo and Adelaide Bank discharge authority and an Adelaide Bank discharge authority concern the same task within the banking group. They aren’t automatically interchangeable forms. OA195 describes existing Bendigo Bank loans and separately asks about debts held through other divisions.
Use the Adelaide Bank discharge form issued for the client’s serviced account. Keep its version and return instructions with the file, rather than submitting an old third-party download because it bears the group name.
For other lenders, use the mortgage discharge guides. For broader explanations, read how a mortgage discharge works. Incoming application access belongs in the Bendigo Bank broker portal guide.
Complete the Authority With the Client
Complete the borrower and loan details against the client’s records before collecting signatures. Bendigo Bank’s August 2026 OA195 asks for the following information.
| Form area | Information to prepare |
|---|---|
| Borrowers and guarantors | Names, current and post-settlement postal addresses, contact number and email |
| Representative or incoming lender | Firm or financial institution, contact name, phone number and email |
| Security being released | Property address, discharge reason, anticipated settlement date, sale price where applicable and other security to release |
| Existing accounts | Account numbers and instructions to close, leave unchanged or reduce each debt to a stated amount |
| Surplus funds | Bendigo and Adelaide Bank account number to receive remaining settlement funds |
| Authorisation | Full names, signatures and dates for all parties to the loans |
Write clearly in capitals and attach extra pages where the available property or account spaces are insufficient. Leave the bank-use sections for bank staff.
All borrowers and guarantors must sign. For joint loans, collect each person’s signature. A broker’s authority to discuss the file doesn’t replace their consent.
For a company or trust borrower, use the branch or relationship manager to arrange execution by the parties authorised for that borrower. Identify the company or trustee exactly as recorded in the loan contract. Have the bank establish the required signatories before circulating the form.
Bendigo Bank’s account-management guidance, as at October 2026, requires at least all mortgagors to sign where the loan is already closed. Mortgagors are the property owners who granted the mortgage. The bank can arrange digital signing when branch attendance isn’t possible.
Lodge It and Confirm Receipt
Return the signed authority through Bendigo Bank’s digital process or the client’s branch, as stated on its closing page in October 2026. Call 1300 236 344 to arrange assistance or follow up the discharge.
- Retain the completed form and the bank’s acknowledgement. Record the received date, reference and any outstanding item.
- Tell the conveyancer and incoming lender which accounts and properties the request covers. Share the confirmed lodgement date and proposed settlement date.
- Obtain the indicative payout after the signed authority is returned. Record when the bank expects to provide the final figure.
- Follow up missing consent or information promptly. If receipt is uncertain, ask the bank to locate the request using the account and submission details.
Bendigo Bank’s closing page says processing usually takes 2 to 7 business days, with up to 15 business days’ notice for settlements. Processing a request doesn’t mean settlement is ready.
The August 2026 authority specifies 10 business days for a sale and 15 for refinance or another release. Plan ahead of the bank’s broader 15-business-day notice window. Where a sale date falls inside that window, have the branch establish the achievable settlement date.
If the date changes, tell the bank on 1300 236 344 and update the conveyancer and incoming lender. Ask for a payout calculated for the revised date.
Reach Settlement and Close the File
Reconcile the final payout and release instructions before the incoming lender or conveyancer completes settlement. Bendigo Bank’s lending-fee guide, as available in October 2026, lists a $350 discharge administration fee. The client’s contract and itemised payout establish which charges apply to that account.
Check the loan balance, accrued interest and discharge fee against the payout statement. Check any registration charge or other item separately, and avoid adding a fee again when it’s already included.
For a fixed-rate loan, Bendigo Bank’s August 2026 authority says break costs can change daily. It says the actual cost can’t be confirmed until two days before settlement. Use the final quote for the actual settlement date and keep required repayments running until settlement occurs.
After settlement, obtain Bendigo Bank’s written confirmation of loan closure and mortgage release. Match it to the specified property and accounts. For a partial release, record the remaining security and debts separately.
Bendigo Bank’s closing page, as at October 2026, says an offset account may remain as a transaction account. Record the agreed treatment of each remaining account and move direct debits if an account closes.
Close the broker’s discharge task only when the file holds the payout, settlement confirmation and release confirmation. Leave any remaining account or security follow-up assigned to a named person until it is resolved.