BOQ Mortgage Discharge Form: Authority and Steps

To get a BOQ mortgage discharge form for a refinance, have your client call Bank of Queensland (BOQ) on 1300 764 439. Request the Refinance Discharge Authority, complete the issued form and follow its return instructions before arranging settlement.

Start the request while the incoming lender prepares the refinance. Keep the authority, BOQ’s acknowledgement and the final payout statement together so you can follow the loan through to release.

Get BOQ’s Current Discharge Authority

Request the BOQ discharge authority that matches the transaction. As at October 2026, BOQ’s official mortgage discharge page gives these routes.

1. For a refinance, the client calls the Home Loan Specialists on 1300 764 439 to request a Refinance Discharge Authority form.
2. For a sale or other security change, brokers obtain the Sale/Release, Partial, Substitution and Debt Repaid Discharge Authority through the BOQ Broker Portal. Broker Support is on 1300 434 697, option 3.
3. Save the issued form before completing it. Record its full name, any printed version or revision date and the date BOQ supplied it. Keep the accompanying instructions too.

Choose the servicing brand from the client’s loan statement and correspondence. ME Bank and Virgin Money have their own discharge routes, even though they sit within the BOQ group. As at October 2026, ME’s discharge instructions separate refinance requests from other discharges, while Virgin Money supplies its own authority.

For an ME loan, use the ME Bank discharge guide. For the shared roles of the broker, lender and conveyancer, see the discharge of mortgage guide. Use the lender discharge guides when another lender holds a separate security.

Fill in the Client and Security Details

Complete the issued BOQ form using the client’s loan records and the details of the property being released. Use the following preparation checklist to gather information before you fill it in.

• Each borrower’s legal name and contact details, including any borrowing company or trustee.
• Each loan account number and whether that account will be repaid in full or retained.
• The address of each property to be released, with title details available from the conveyancer.
• The reason for discharge and the proposed settlement date.
• The incoming lender’s details for a refinance, or the solicitor’s or conveyancer’s details for a sale.
• Instructions for any surplus funds and any accounts the client intends to keep.

Follow the fields and execution instructions on the form BOQ supplies. Match names and account numbers against statements before asking the client to sign. A partial release needs a clear distinction between the property leaving BOQ’s security and any property or loan that remains.

Match the Signatures to the Borrowing Entity

Identify every party whose authority is required under the issued form, including joint borrowers and any security provider. Collect each required signature and date in the correct place. Being authorised to discuss a loan doesn’t by itself authorise a broker to sign a discharge instruction.

For joint borrowers, compare the names in the signature section with all borrowers named on the loan. For a company borrower, record the company name and each signer’s capacity, then use BOQ’s execution instructions for that entity. For a trust borrower, identify the trustee and follow the signing requirements for that individual or corporate trustee.

If a guarantor’s property is being released, identify that property and the guarantor separately from the borrower’s own security. Arrange the guarantor’s signature wherever the issued authority requires it. Have BOQ resolve any missing signatory or uncertain signing capacity before lodging the form.

Check the required signature method and any witnessing instructions before sending the authority to the client. Keep the complete signed copy, including pages that contain the authority’s terms.

Send It and Track the Payout Figure

Return the signed BOQ discharge form through the channel specified in the issued authority or BOQ’s accompanying instructions. Keep the submission receipt and obtain acknowledgement that BOQ has the complete request.

Track the discharge in this order.

1. Lodge the authority. Save the signed version, its destination and the date sent. Include the supporting material BOQ requests for this transaction.
2. Record receipt. Keep BOQ’s reference number and any request for corrections. Resolve missing information before treating the request as ready for settlement.
3. Obtain the transaction’s timing. Give BOQ the proposed settlement date and record its required notice and readiness date. Share those dates with the incoming lender or conveyancer.
4. Arrange the payout. Give the appointed settlement representative the discharge reference and authority copy. Have that representative request BOQ’s payout for the intended settlement date and arrange settlement with BOQ or its nominated representative.
5. Reconcile funds. Compare the payout with the refinance funds available or the sale proceeds. Arrange any shortfall before settlement and confirm the instructions for any surplus.

As at October 2026, BOQ directs clients to its Home Loan Specialists for indicative payout figures, release costs and break costs. Use an indicative amount for planning, then obtain the final figure for the actual settlement date.

If BOQ hasn’t acknowledged the request, follow up with the submission evidence and loan details. If settlement moves, tell BOQ and the settlement representative so they can update the booking and payout. A sent form and a proposed date don’t establish that BOQ is ready to settle.

Confirm the Release After Settlement

Reconcile BOQ’s final payout statement with the settlement record, then obtain confirmation that the intended security has been released. Check account closure separately from the mortgage registration.

BOQ’s May 2026 Personal Banking Guide to Fees and Charges lists a $350 security release fee. It also lists a $150 settlement fee and a $150 production fee when title or security must be produced to another financial institution. These general lending charges apply subject to the loan agreement, so reconcile the actual charges against that agreement and BOQ’s statement.

For a fixed-rate loan, the same guide lists a $50 break cost administration fee, with the break cost calculated under the loan agreement. These are Australian-dollar amounts. The guide states that goods and services tax (GST) isn’t payable on its charges unless otherwise stated.

As at October 2026, BOQ’s Break Cost Fact Sheet explains that wholesale interest rate changes affect the break cost. Obtain the figure for the actual payout date, particularly if settlement has moved since the first estimate.

Close the file only after recording the following outcomes.

• The final payout matches the amount paid, including accrued interest and the applicable fees.
• The settlement representative confirms completion and supplies evidence that the mortgage discharge is registered over the intended property.
• Each loan intended for closure is closed, with any remaining balance resolved.
• The client knows which BOQ transaction or offset accounts remain open and has arranged any required payment changes.

For a partial release, retain BOQ’s confirmation of the property released and the debts and security that remain. If the title still shows the discharged mortgage, ask the settlement representative to trace registration using the settlement record. Finish with evidence of the release, rather than relying on a zero loan balance alone.