Greater Bank Mortgage Discharge Authority: Form and Steps

To obtain a Greater Bank discharge authority, request the mortgage discharge form from Greater Bank, then complete its instructions for your client’s release. For refinancing, the bank’s lending team is on 1300 179 979 or CallCentreLoans@greater.com.au, as at October 2026.

Keep the signed authority and the bank’s receipt with the file. The process ends when settlement pays the agreed amount and the mortgage over the specified property is released.

Check the Greater Bank Brand on the Loan

Match the brand on your client’s latest loan statement to Greater Bank before requesting the authority. The loan account number and property address must identify the facility you intend to discharge.

Newcastle Greater Mutual Group’s business overview says the group formed on 1 March 2023 and retains both Greater Bank and Newcastle Permanent. As at October 2026, those remain its two retail brands. A group name on a document doesn’t decide which brand’s discharge instructions apply.

Use Greater Bank’s request route for a Greater Bank loan. For a separate Newcastle Permanent file, use the Newcastle Permanent broker access guide for that brand’s broker contacts. If your client holds loans with several banks, the lender discharge guides help keep each release separate.

Get the Current Authority

Request the form through Greater Bank’s official mortgage discharge page. As at October 2026, the bank calls it a mortgage discharge form and directs customers to contact it for a copy.

For a refinance request, call 1300 179 979 between 8 am and 5 pm Monday to Friday (Sydney time). You can also email CallCentreLoans@greater.com.au.

Greater Bank says it may need to speak directly with the borrower before the refinance discharge. Arrange that conversation with your client so the request can progress.

For a sale or a loan already repaid, use the contact route on the discharge page to request the form. Record the title and version date printed on the form you receive, plus the date the bank sends it. Keep that copy as the one used for this transaction.

Describe the release you need in the request.

• A sale releases the mortgage over the property being sold. Give the settlement representative the signed contract and proposed settlement date.
• A refinance replaces the existing loan with finance from another lender. Identify the incoming lender and its settlement representative.
• A partial release removes one security while another property or debt remains. Identify the property being released and what remains secured.
• A security substitution replaces an existing security. Greater Bank also directs customers to use its discharge form for a substitution or guarantor release.

For a partial release, obtain the bank’s written conditions for the remaining debt before treating the proposed settlement as ready. A full payout instruction could close accounts your client intends to keep.

Complete, Sign and Lodge

Prepare the loan and settlement details before sending the form to your client for signature. Greater Bank’s refinance contact route remains the lending team listed above, as at October 2026. Use the return instructions supplied with the issued authority for lodgement.

1. Match the borrower details to the loan record. Prepare each borrower’s full name, contact details and any address after settlement.
2. Identify the accounts and security. List the affected loan account numbers and the property address. Include title details where the issued form asks for them.
3. Describe the transaction. Enter the release reason and proposed settlement date, with the incoming lender or solicitor or conveyancer’s contact details.
4. Review the payment instructions. Identify the source of payout funds and any account nominated to receive remaining funds. For a partial release, attach the bank’s agreed conditions.
5. Obtain the signatures the issued authority requires. Have every borrower named in its signing section sign and date their own declaration. Where an owner, guarantor or entity must also sign, follow the bank’s instructions for that party.
6. Return the completed authority through its stated channel. Keep the sent copy and obtain acknowledgement that the bank has a complete request.

When requesting the authority, include the proposed settlement date and ask the team to supply its submission deadline with the return instructions. Work backwards from that deadline and allow time for signatures or missing information. Record the complete-request receipt date so your settlement representative can follow up the correct file.

The refinance enquiry email starts the request. Treat the return address or channel on the issued form as the lodgement instruction. Before booking settlement, obtain confirmation that Greater Bank has accepted the authority and can meet the proposed date.

If the request stalls, send the receipt reference and loan number to the lending contact. Ask which part of the authority needs correction and have the relevant party supply that item. If the date changes, tell the bank and settlement representative promptly.

Payout, Fees and Release

Have the incoming lender or its settlement representative obtain Greater Bank’s payout figure for the actual refinance settlement date. A statement balance alone doesn’t account for interest and charges through that date. For a sale, the solicitor or conveyancer coordinates the payout with the bank.

Greater Bank’s Lending fees and charges, effective 1 September 2026, lists a $300 discharge administration fee when you request loan account closure. It separately lists a $350 administration fee for specified security dealings, including discharge and partial discharge. The document is indicative, so use the itemised payout to establish which charges apply to this loan.

A fixed-rate break cost is separate from those administration fees. Greater Bank charges it when breaking the fixed term causes the bank an economic loss. Obtain an estimate before the client decides to refinance during a fixed period, then use the final settlement figure for payment.

Ask the settlement representative to separate principal, accrued interest and each fee in the payout. Include any registration and settlement charges applying to the transaction. If settlement moves, obtain a replacement payout for the new date and reconcile any extra funds needed.

After settlement, retain the completion confirmation and check the agreed accounts are closed. Have the solicitor, conveyancer or incoming lender confirm the discharge has registered against the correct property title. For a partial release, confirm that the released property and remaining securities match the bank’s written conditions.

The mortgage discharge process guide explains the different roles of authority, payout and title release. Close your client’s discharge task only when the payment and the intended release are both recorded.