loans.com.au Mortgage Discharge Form: Authority and Steps

Request the loans.com.au discharge form through Customer Care when your client is refinancing, then return the signed authority using the instructions supplied for their loan. As at October 2026, its home loan FAQs direct home loan payout requests to 1300 908 671. The team supplies payout figures and guides customers through the process.

The authority starts the release request. Settlement pays the outgoing loan, and registration removes its mortgage from the property title. Keep each confirmation in your client’s file so a submitted form isn’t mistaken for a completed discharge.

Who Handles a loans.com.au Discharge

Start with the lender and loan manager named in your client’s loan agreement and latest statement. Match the loan account number across both documents before requesting the authority. The party handling the account must identify the mortgage and loan being released.

If the statement names a funder, trustee or manager different from loans.com.au, give Customer Care that exact name and account number. Request the discharge instructions for that account. Follow any account-specific referral it supplies, and retain the referral beside the authority.

A Firstmac name on a document doesn’t establish that a Firstmac-branded discharge form applies to your client’s loans.com.au account. Use the Firstmac discharge guide for a Firstmac-branded loan. The lender discharge guides help when your client has loans with several providers.

Before you discuss the account, make sure loans.com.au has authority to speak with you. As at October 2026, its general FAQs say a third-party authority permits access to account information, but doesn’t permit account changes. The borrowers still need to authorise the discharge.

Request the Discharge Form

Call 1300 908 671 to request the current discharge authority and a payout for the client’s proposed settlement date. As at October 2026, loans.com.au’s home loan FAQs list this Customer Care number for home loan payouts. The stated hours are 7am to 7pm, Monday to Friday, Australian Eastern Standard Time (AEST).

Have the account number, borrower names and security address ready. Explain that the client is refinancing away from loans.com.au, and give the proposed settlement date. Request the authority together with its return instructions and processing deadline.

For a general contact enquiry, the loans.com.au contact page lists customercare@loans.com.au and 13 10 90. Treat that email as an enquiry route. Send the signed authority to the destination supplied for the discharge.

Record the route you actually used and the date in your file note. Add any staff name or reference supplied and save the authority as received. This records the instructions that applied to the client without relying on an old form saved elsewhere.

If Customer Care can’t discuss the account, resolve the borrower’s authority first. The documents page has third-party authority forms, including a company version. An authority to obtain information and an authority to discharge the mortgage perform different jobs.

Complete and Return the Authority

Complete every applicable field on the authority supplied for the client’s account, and match each signature to its named signing party. Prepare the following information before sending the form to the borrowers.

• Loan account numbers, including any separate loan splits being paid out.
• Full borrower names and current contact details.
• Security addresses, identifying which properties are being released.
• The discharge reason and proposed settlement date.
• The incoming lender or settlement representative’s contact details.
• Any refund account details the authority requests, including bank-state-branch (BSB) and account numbers.

As at October 2026, loans.com.au’s mortgage discharge guide describes borrower and authorised-representative details as possible form inputs. It also describes account details for surplus funds or charges. Use the supplied authority to determine the fields that apply to this discharge.

1. Match the release scope. Identify all properties and accounts involved, then distinguish a full payout from a request to release only one security.
2. Arrange the required signatures. Have each borrower complete their signing block and date it. For a company borrower, have the directors or other authorised signatories complete the execution blocks specified for that company.
3. Resolve any guarantee release. Where a guarantor or guarantor-owned property is involved, request the matching release instructions before circulating the authority. Obtain guarantor signatures where those instructions require them.
4. Lodge the complete authority. Use the receiving email, postal address or submission method supplied with the form. Keep the signed copy and proof of transmission or delivery.
5. Obtain acknowledgement. Record the receipt date and discharge reference, then have the settlement representative track readiness for the proposed date.

A missing signature or an omitted security address needs correction before the release can proceed. If acknowledgement doesn’t arrive, follow up with Customer Care using the account number and submission evidence. An email in your sent folder shows transmission, while acknowledgement establishes receipt.

Count Back From Settlement

Count back using the lead time supplied for the account, starting from receipt of a complete authority. As at October 2026, loans.com.au’s mortgage discharge guide gives 10 to 15 business days as a general guide across lenders. That range isn’t an account-specific processing promise or a confirmed loans.com.au lodgement deadline.

For a hypothetical settlement on a Friday, a confirmed 10-business-day notice period puts the deadline on the Friday two weeks earlier. This assumes no public holidays and that the settlement day is excluded. Apply the counting rule in the supplied instructions, allow time for signatures before lodgement and bring the date forward for relevant public holidays.

If the complete authority arrives after the required deadline, tell the incoming lender or settlement representative immediately. Obtain an achievable release date before they rely on the original booking.

Payout, Fees and Release Checks

Reconcile the final payout with the loan balance, accrued interest and separate charges before settlement. As at October 2026, loans.com.au’s home loan FAQs say the full discharge fees are in the client’s loan agreement. They also identify a possible break cost for a fixed-rate loan.

Keep the discharge fee and any discharge documentation charge separate from interest. Accrued interest is interest owed up to the payout date. A fixed-rate break cost is a separate early-payout cost when it applies to the client’s fixed loan.

Request a payout dated for the actual settlement day. If settlement moves, have Customer Care update the figure and pass it to the settlement representative. The amount shown on an earlier statement isn’t the final settlement amount.

Follow the account’s repayment instructions until the payout is complete. Resolve any redraw or surplus-funds arrangements before settlement so the client’s funds reach the intended account. The discharge of mortgage guide explains the wider sequence and settlement roles.

After settlement, obtain confirmation that the outgoing loan has closed and retain its closing statement or final account confirmation. Have the solicitor, conveyancer or settlement representative confirm that the mortgage release is registered. For a partial release, record which loan accounts and securities remain.

Close the discharge task only when the file contains the payout confirmation, the account closure evidence and the mortgage release confirmation. If the loan is closed but the release is still pending, follow up the registration with the settlement representative.