Firstmac Mortgage Discharge Form: Authority and Steps

To obtain the Firstmac discharge form, contact Customer Care on 13 12 20 and request the authority for your client’s loan. Complete the issued form, return it using its instructions and obtain a payout figure for the settlement date.

A discharge authority tells the lender which mortgage to release and permits the payout process. The loan balance on a statement isn’t the final settlement amount. Keep the signed authority and the final payout statement as separate records.

Match the Statement to Firstmac

Match the lender or loan manager on the client’s latest statement before requesting a discharge authority. Record the account numbers and every property securing the loan. If the statement names another brand or manager, use that party’s discharge instructions.

As at October 2026, Firstmac’s group page identifies loans.com.au as part of Firstmac Group. That relationship doesn’t make the two brands’ customer instructions interchangeable. For a loan sold under that brand, use the loans.com.au discharge guide.

Check whether the client wants to repay all facilities and release every property, or release only one security while retaining a loan. Describe the intended result when requesting the authority. A refinance of one property can need different instructions from a full payout across several properties.

Request the Firstmac Authority

Request the Firstmac discharge authority through Customer Care, with the borrower ready to identify their loan. As at October 2026, Firstmac’s payout FAQ directs customers to call 13 12 20. Customer Care provides indicative payout figures and guides the payout process.

Firstmac’s contact page also lists customercare@firstmac.com.au for customer assistance. Its phone hours are 7am to 7pm, Monday to Friday, Australian Eastern Standard Time (AEST), as at October 2026.

1. Have the borrower contact Customer Care, or establish the authority Firstmac needs to deal with you. Prepare the borrower names, loan account numbers and security addresses before the call.
2. Request the discharge authority for the intended refinance. Give the proposed settlement date and the solicitor or conveyancer’s contact details. Ask Firstmac to include its completion checklist and return instructions.
3. Save the form as received. Record any printed version or revision date and the date it arrived. Keep the accompanying email with the same file.
4. Record the processing timeframe Firstmac gives for this discharge. Share it with the conveyancer before they arrange settlement.

A third-party authority lets an authorised person deal with a customer’s account. Keep that permission separate from the discharge authority authorising the mortgage release. For ongoing broker access, use the Firstmac broker portal guide.

Complete the Form and Send It Back

Complete the issued authority against the statement and the proposed settlement instructions. Use the signature requirements and return destination supplied with that form.

Prepare these details so you can complete the relevant fields without relying on memory.

• Full borrower names and contact details matching the loan records.
• Every loan account to be repaid, including relevant split accounts.
• The address of each property to be released and title details where requested.
• The reason for discharge and whether the request is a full payout or partial release.
• The proposed settlement date and the incoming lender’s details where requested.
• The acting solicitor or conveyancer’s name, contact details and settlement reference.
• Instructions for any surplus funds or linked account balances where the form requests them.

Read each signature block before sending the form to the client. Obtain every signature and date the issued authority requires. For a company, trust or guarantor arrangement, have the conveyancer establish who must sign in each capacity.

1. Work through Firstmac’s accompanying checklist. Match the form to the intended accounts and properties, then resolve missing fields or signatures.
2. Send the complete signed form to the address or email Firstmac specifies on the authority or covering instructions. Retain a copy of every page and the transmission record.
3. Obtain acknowledgement that the authority has been received and is complete for processing. Give the reference and any outstanding requirements to the conveyancer.

As at October 2026, Firstmac’s general postal address is GPO Box 7001, Brisbane QLD 4001. Use it for the signed authority only if Firstmac’s return instructions direct you there. Customer Care’s email is the support route for clarifying the return destination.

If an acknowledgement doesn’t arrive, quote the account number and sending date to Customer Care. If Firstmac reports an incomplete authority, identify the rejected field or signature and return the corrected version. Retain both versions so the settlement team knows which one Firstmac is processing.

Firstmac Discharge Fee and Payout

Find the discharge fee in the client’s contract and the fee schedule for their Firstmac product, then reconcile it with the payout statement. As at October 2026, Firstmac’s Basic Home Loan brochure lists a $300 discharge fee and a separate $250 discharge documentation fee. These are Australian-dollar lender fees listed in the brochure.

The brochure says both fees are waived if the loan goes to full term. Its two listed charges total $550 where both apply. That total isn’t the complete payout amount or a universal fee for every Firstmac loan.

Ask for a payout statement calculated for the proposed settlement date. Check each charge separately against the client’s loan terms. The settlement amount must account for the following items where applicable.

• The outstanding loan principal.
• Interest accrued to the nominated payout date, with the daily interest amount for a changed date.
• The applicable discharge fee and discharge documentation fee.
• Any fixed-rate break cost.
• Government registration charges or other transaction costs identified in the settlement figures.

As at October 2026, Firstmac’s FAQ says a fixed-rate loan can incur a rate-break fee. Obtain the loan-specific figure when a fixed-rate period will end early. Don’t substitute the discharge fee for that break cost.

If settlement moves, have the conveyancer obtain the revised payout amount for the new date. Compare the final figure with the incoming loan funds and the client’s contribution. Resolve a shortfall before settlement can proceed.

For the wider sequence and the distinction between lender fees and settlement costs, use the discharge of mortgage guide. The lender discharge guides cover other mortgages your client may need to release.

Confirm the Firstmac Release

Get written settlement confirmation from the conveyancer, then retain evidence of loan closure and removal of the outgoing mortgage. Paying the loan and updating the property title are separate outcomes to verify.

Ask the conveyancer to confirm which loan accounts were paid and which properties were released. Obtain Firstmac’s written closure confirmation or final account evidence for the accounts meant to close. Keep the final payout statement with the settlement record.

Have the conveyancer confirm that the outgoing mortgage has been removed from the title. Request the registration confirmation or updated title evidence showing the result. If registration is still pending, record who is following it up and when they will provide the final evidence.

If a residual balance remains, reconcile the final payment against the payout statement and settlement date with Firstmac. If the title still shows the outgoing mortgage, ask the conveyancer to resolve the discharge registration. Close the broker’s discharge task only when the intended loan closure and property release are both evidenced in writing.