Pepper Money Mortgage Discharge Form: Authority and Steps

To discharge a Pepper Money home loan, complete its Full Discharge Authority and send the signed form to discharges@pepper.com.au or by post. Pepper processes the request, instructs its solicitor and gives you the details needed to arrange settlement.

Use this process when the entire loan will be repaid and every property securing it will be released. A refinance needs both the outgoing discharge and the incoming lender’s settlement arrangements ready.

Check Which Pepper Loan You Are Discharging

1. Identify the account from its latest statement before requesting a discharge. Record the loan number, every borrower and the lender or trustee named in the loan documents. Match these with the mortgage details your solicitor or conveyancer holds.

Pepper’s home loan process page, reviewed 7 August 2026, applies to a full home loan discharge. Car and personal loans have different payout instructions. A Pepper logo alone doesn’t identify the correct process.

Transferred RAMS home loans retain their own support channels, as at October 2026. Pepper’s RAMS customer information directs customers to continue using myRAMS and 13 7267 after transfer. Use the RAMS discharge guide for that account instead of treating it as an ordinary Pepper home loan.

For broker access and file support, use the Pepper Money broker portal guide. If the client is still weighing specialist-lender options, use the Pepper lending policy guide.

The lender or trustee named in the authority is the party authorised to execute the mortgage release. Keep that name with the loan number so the discharge and settlement documents identify the same debt and security.

Complete the Full Discharge Authority

2. Start with Pepper’s home loan discharge process and request the current Full Discharge Authority from Pepper on 137 377. Its process page, reviewed 7 August 2026, requires a completed and signed authority.

Have the following details ready when completing the form:

• Borrower names, loan number and every security property address.
• The discharge reason, with the incoming lender for a refinance or sale details for a sale.
• The representative arranging settlement, including their business name, contact person, phone number and email.
• The address and contact details for the final statement and legal documents after settlement.

Use the current form’s required fields and attach any documents it requests. Every borrower must sign. Include guarantor signatures where the authority requires them, and identify the signing capacity for a company borrower.

3. Choose the correct release request before lodging. Pepper directs borrowers keeping a secured property or leaving part of the loan unpaid to discuss eligibility for a partial discharge. For a security substitution, its loan variation forms include Property Variation, as at October 2026.

For example, selling one of two secured properties while retaining the loan is a partial-release request. Refinancing the whole debt and releasing both properties fits the full authority.

Send It to Pepper and Allow Lead Time

4. Send the completed authority to Pepper’s discharges team. Its process page, reviewed 7 August 2026, gives these lodgement destinations:

• Email: discharges@pepper.com.au.
• Post: PO Box 244 Parramatta CBD NSW 2124.

Keep the signed form and attachments with the sent email or postal tracking receipt. Record the lodgement date and retain Pepper’s acknowledgement. If the email bounces, correct the address before treating the request as lodged.

5. Obtain Pepper’s processing window for the lodged request before fixing settlement. Book no earlier than the date Pepper can be ready, and allow time for your representative to coordinate with its solicitor.

Pepper contacts you after processing to confirm solicitor instruction and provide settlement details. A sent form is not confirmation that settlement is ready. If acknowledgement or instruction hasn’t arrived, follow up on 137 377 with the loan number and lodgement evidence.

For the roles shared across lenders, use the mortgage discharge process guide. The lender discharge directory helps when the client has another loan to release.

Payout Figure, Fees and Release

6. Have the incoming lender or conveyancer arrange a payout figure for the agreed settlement date through Pepper’s discharges team or instructed solicitor. The payout figure is the amount needed to repay the loan for that date. A statement balance alone doesn’t show all settlement costs.

Pepper’s refinancing-fees guide, reviewed 7 August 2026, says discharge fees are set out in the loan contract. A discharge administration fee can therefore be payable under the client’s contract and any later amendments. Fixed-rate break costs can also apply when a fixed term ends early.

Reconcile the payout with the contract’s fee terms and the solicitor’s settlement statement. Distinguish the loan payout from separately charged legal or government costs. If settlement moves, request figures for the replacement date before authorising payment.

7. After settlement, obtain confirmation that the loan is closed and each intended mortgage is released. Match the released properties against the authority, then retain the final statement and settlement evidence. Have the conveyancer confirm registration of each release rather than relying only on the repayment transfer.

If a balance remains or a property still shows the outgoing mortgage, send Pepper and the conveyancer the settlement date, loan number and relevant evidence. Close the discharge task only after the account closure and every intended release are confirmed.