OwnHome Broker Portal: Access and Paired Loans

The OwnHome broker portal is the application route for accredited brokers arranging a client’s Deposit Boost Loan. Obtain OwnHome’s pre-approval, then coordinate the separate paired home loan. You can also submit a Primary Loan application alongside the Deposit Boost pre-approval process.

Keep a separate reference and decision record for each loan. Deposit funding and the main home loan must both be ready for the purchase to proceed.

Accreditation and Broker Portal Entry

Use OwnHome’s broker page to find its accreditation and portal destinations. As at October 2026, that page links new brokers to accreditation and existing brokers to the broker portal.

• For new accreditation, open OwnHome broker accreditation. This official address redirects to OwnHome’s Feathery form.
• For existing access, open the OwnHome broker portal. Use your OwnHome access details.

Accreditation is the onboarding step. An existing broker with an access problem needs help with that account. Another lender’s credentials don’t establish access to OwnHome.

For activation or login problems, email OwnHome at hello@ownhome.com or use the broker page’s contact form. Give your brokerage name, registered email and the error you see. Include when the error occurs and whether you’re awaiting accreditation or already have access.

Keep passwords out of the enquiry. After access is restored, confirm you’re in the correct broker account before entering client information. For other providers’ destinations, use the broker portal directory.

Submit the OwnHome Application

Submit the client’s application through the OwnHome broker portal after accreditation. OwnHome’s published broker process, as at October 2026, starts with a fully assessed Deposit Boost Loan pre-approval.

OwnHome’s Deposit Boost explanation, updated 27 September 2026, describes a deposit loan paired with an 80% loan-to-value ratio (LVR) home loan. LVR is the loan amount as a percentage of the property’s value. The client must be able to repay both loans.

1. Prepare the client information and supporting evidence requested in the application. Check that income, debts and available funds match the records you supply.
2. Submit the OwnHome application. Save its reference and a copy of the evidence submitted, with submission dates.
3. Respond to OwnHome’s requests for further evidence. Record each request against the OwnHome reference so it stays separate from the main lender’s conditions.
4. Retain OwnHome’s written pre-approval letter. Record the amount, conditions and any validity date shown, alongside the current application status.

Before moving to the paired-lender submission, confirm you hold the OwnHome letter and can identify the deposit funding it supports. A submitted application alone is not evidence that OwnHome has approved the funds.

Coordinate the Paired Loan

Apply separately for the paired 80% home loan when you use another lender. As at October 2026, OwnHome’s broker process directs brokers to use its pre-approval letter as source-of-funds evidence with its broker-friendly lender panel.

The letter supports the explanation of where the deposit comes from. The paired lender still assesses its own application and decides whether to accept the funding arrangement. OwnHome’s pre-approval does not approve the other lender’s loan.

1. Prepare the paired lender’s application with the OwnHome deposit funding identified. Include the Deposit Boost repayment obligation in the client’s financial information.
2. Supply the OwnHome pre-approval letter through the selected lender’s evidence route. Record what the lender requires for this arrangement and any further conditions it issues.
3. Save the paired lender’s reference and written decision separately. Track any change to the funding amounts across both files.

OwnHome also publishes a Primary Loan alternative. Its current broker page says you can submit the Primary Loan application at the same time as the Deposit Boost Loan pre-approval. Treat that as an application option, with each loan’s decision and conditions still recorded.

For a Primary Loan file, keep the Deposit Boost and Primary Loan amounts distinct even if you submit them together. For another lender’s file, use that lender’s actual decision to establish the main loan’s status. Neither route makes approval automatic.

Pre-Approval and File Updates

Track OwnHome’s progress and the main loan’s progress separately. As at October 2026, OwnHome says brokers receive updates about the client’s application and home hunt. Those updates must be read alongside the main loan’s own assessment and conditions.

Use a two-owner escalation record when evidence is missing or the purchase deadline is approaching. Copy the actual references and dates from the file. The following fields form a reusable record, not an example of an approved application.

Field	OwnHome Deposit Boost file	Paired lender or Primary Loan file
Application reference	OwnHome reference	Main loan reference, or its identifier within a combined submission
Current stage	Latest OwnHome status and date	Latest main loan status and date
Outstanding evidence	OwnHome’s request and the document version needed	Main loan assessor’s request and the document version needed
Open conditions	Conditions from the Deposit Boost letter	Conditions from the main loan decision
Deadline	Required response date and any letter expiry	Required response date and any letter expiry
Responsible contact	Named OwnHome contact and broker handling the task	Main lender or Primary Loan contact; broker handling the task
Last action	What was sent, when and to whom	What was sent, when and to whom

If OwnHome has issued pre-approval but the main lender is waiting for evidence, follow up the main lender’s open request. If the deposit amount changes, update both records and send the change to each responsible contact. A document uploaded to one file doesn’t establish receipt or acceptance in the other.

Before treating either file as ready, match each recorded status to its written decision. Confirm every outstanding item has an owner and a deadline, and that both loan amounts agree with the purchase funding plan. Escalate the unresolved item to the contact responsible for that loan, using its reference and the exact outstanding request.