Australian Lender Broker Portal Directory

Find a lender’s broker portal by opening its official broker page from the lender’s own domain, then choose the sign-in that matches your task. Send accreditation problems to your aggregator and login or file problems to the lender’s broker support. Take policy and relationship questions to your business development manager (BDM).

A saved login link is the least reliable route. Lenders replace platforms, merge brands and move broker sites to new domains, so a bookmark can lead to a retired page or an unrelated business.

Australian Lender Broker Portal Directory

Most lenders run a public broker page that links to one or more authenticated services. Westpac’s broker page leads to BrokerHub, while Pepper Money’s broker hub links to separate sign-ins for ApplyOnline, AppFlow and broker support. Start from the public page and pick the service there.

Choose the destination by the job in front of you, not by the lender’s name alone.

Task	Usual owner	Where to start
Get accredited	Your aggregator, with the lender’s accreditation team	The lender’s accreditation page. ANZ asks you to join an aggregator group, which applies on your behalf.
Recover access	The lender’s broker support team	The lender’s broker hotline or support page, such as Westpac’s BrokerHub and passwords option.
Research a policy	The lender’s credit policy team or your BDM	The policy section of the broker page. Bulma’s Policy Advisor answers policy questions across 52+ lenders and quotes the policy wording behind each answer.
Lodge documents	The lender’s processing team	The lodgement platform the broker page names, or a published document inbox.
Resolve settlement conditions	The lender’s settlement team or its solicitor partner	The settlement section of the broker page, which can lead to a separate portal.

Bulma is a research and scenario planning tool. It doesn’t connect to lender portals, lodge applications or run any lender’s broker support.

Official Broker Pages

Each lender’s access guide, listed on this page, covers its login recovery, accreditation steps and support contacts.

Lender or provider	Official broker destination	Where it leads	Last checked
Westpac	westpac.com.au/brokers	BrokerHub sign-in, products, policy and contacts	2 October 2026
St.George	stgeorge.com.au/broker	BrokerHub sign-in and broker contacts	2 October 2026
Bank of Melbourne	bankofmelbourne.com.au/broker	Broker contacts and BrokerHub	2 October 2026
BankSA	banksa.com.au/broker	Broker contacts and BrokerHub	2 October 2026
Bankwest	bankwest.com.au/brokers	Broker portal tools, app tracker and broker support	2 October 2026
ANZ	anz.com.au/promo/broker	Residential broker hub, ANZ Broker Portal and accreditation	2 October 2026
Suncorp Bank	anz.com.au/promo/broker/become-accredited	ANZ’s page states that Suncorp Bank is becoming ANZ and directs accredited brokers to the ANZ Broker Portal	2 October 2026
CommBank	commbank.com.au/home-loans/residential-broker.html	Residential broker page and CommBroker sign-in	2 October 2026
NAB	nabbroker.com.au	NAB Broker Portal and current service levels	2 October 2026
Macquarie	macquarie.com.au/brokers.html	Broker portal and the Talk to a BDM page	2 October 2026
ING	broker.ing.com.au	ING Broker Portal and Sales Support Unit	2 October 2026
Pepper Money	pepperbroker.com.au	Broker hub with residential portal, ApplyOnline, AppFlow and BDM finder	2 October 2026
BOQ	boq.com.au/personal/home-loans/broker	BOQ Home Loans Broker Hub sign-in	2 October 2026
ME Bank	mebank.com.au/broker	ME Broker Hub sign-in, accreditation and service estimates	2 October 2026
Bluestone	bluestone.com.au/brokers	Broker hub and accreditation application	2 October 2026
Liberty	liberty.com.au/mortgage-broker	Broker page and contacts	2 October 2026
Brighten	brighten.com.au/broker-portal	Brighten Broker Portal sign-in and BDM contacts	2 October 2026
Granite Home Loans	broker.granitehomeloans.com.au	Broker portal, SLAs, accreditation and Simpology sign-in	2 October 2026
MyState Bank	brokers.mystate.com.au	Broker portal, accreditation, SLAs and ApplyOnline	2 October 2026
People First Bank, including Heritage Bank and People’s Choice	peoplefirstbank.com.au/brokers	Broker page and secure broker portal sign-in	2 October 2026
Bendigo Bank	bendigobank.com.au/contact-us	Official contact path. Bendigo Bank Broker reaches brokers through participating aggregators	2 October 2026
Adelaide Bank	bendigobank.com.au/contact-us	Unconfirmed broker destination; adelaidebank.com.au now opens the Bendigo Bank home page	2 October 2026
Great Southern Bank	greatsouthernbank.com.au/help-and-contact	Unconfirmed broker destination; use the bank’s official contact path	2 October 2026
Resimac	resimac.com.au	Resimac home page and its official contact path	2 October 2026
Firstmac	brokertools.firstmac.com.au	Broker Tools, which replaced the Firstmac Brokers site	2 October 2026
Better Choice	betterchoice.com.au/accreditation	Accreditation plus separate home loan and commercial introducer portals	2 October 2026
MA Money	mamoney.com.au/brokers	Broker page, accreditation, BDM team and ApplyOnline	2 October 2026
RedZed	broker.redzed.com	Broker site and contacts	2 October 2026
Qudos Bank	qudosbank.com.au/broker-portal/home	Broker portal with support, rates and tool kit	2 October 2026
Keystart	keystart.com.au/broker-hub	Broker hub, accreditation and application tracker	2 October 2026
HomeStart	homestart.com.au/home/Brokers	Broker page and sign-in	2 October 2026
UniBank	unibank.com.au/broker	Broker page and service level agreements	2 October 2026
Teachers Mutual Bank	tmbank.com.au/broker	Broker page and service level agreements	2 October 2026
Beyond Bank	broker.beyondbank.com.au	Broker site and accreditation	2 October 2026
Bank Australia	bankaust.com.au/broker-partners	Broker partner page, forms, tools and team	2 October 2026
Latitude	latitudefinancial.com.au/brokers	Broker portal and accreditation sign-in	2 October 2026
Plenti	plenti.com.au/brokers	Broker page, accreditation and portal	2 October 2026
Azora	azora.com.au/brokers	Broker page and broker enquiry form	2 October 2026
Prospa	prospa.com/partners	Partner page and partner sign-in	2 October 2026
Shift	shift.com.au/brokers	Broker page, partner sign-in and broker directory	2 October 2026
MONEYME	moneyme.com.au/brokers	Broker page with product-specific sign-ins	2 October 2026
Lumi	lumi.com.au/brokers	Broker page, sign-up and broker sign-in	2 October 2026
MSA National	msanational.com.au	Documentation and settlement provider home page	2 October 2026
Apollo by LMG	lmg.broker	LMG broker site and contact page	2 October 2026
NOW Finance	nowfinancebrokers.com.au	NOW Finance Broker Portal	2 October 2026
Finance One	financeone.com.au/broker-accreditation	Accreditation page and sign-in	2 October 2026
ORDE	orde.com.au/brokers	Broker page, accreditation and resources	2 October 2026
Metro Finance	metrofin.com.au	Broker sign-in at broker.metrofin.com.au; accreditation by email to accreditations@metrofin.com.au	2 October 2026
Mortgage Ezy (Mezy)	mezy.com.au/business-partner	Business Partner page and Partners Area	2 October 2026
IMB Bank	imb.com.au	Broker Centre link to a sign-in-only broker portal	2 October 2026
Angle Finance	anglefinance.com.au	Portal sign-in and accreditation for commercial vehicle and equipment finance	2 October 2026
RESI	resi.com.au/broker-dashboard	Broker dashboard and broker sign-in	2 October 2026
Alex.Bank	alex.bank/contact-us	Official contact path; the partners page names brokers and aggregators	2 October 2026
MOVE Bank	move.bank/contact-us	Official contact path	2 October 2026
Banjo	banjoloans.com/partners	Partner page, registration and partner sign-in	2 October 2026
Moula	moula.com.au/partner-program	Partner program and partner sign-in	2 October 2026
Skip, formerly Sucasa	brokers.skiploans.com.au	Skip Broker Portal	2 October 2026
OnDeck	ondeck.com.au/partner	Partner program, sign-up and partner contacts	2 October 2026
Wave Money	wavemoney.com.au/brokers	Broker page, accreditation, broker sign-in and relationship manager	2 October 2026

Five more providers have their own access guides. Use the VMG guide for accreditation and scenario support, the BMM guide for accreditation and interim contacts and the Zeus guide for its broker tools. The OwnHome guide covers its paired-loan workflow and the MoneyPlace guide covers support-led access.

This directory covers workspaces and support routes. The guide to how Australian mortgage lenders differ explains the lender types behind them.

Broker Hubs, Replacement Platforms and Mortgage-Manager Channels

A broker hub is a public page that collects tools and sign-ins. Pepper Money’s hub at pepperbroker.com.au, as at October 2026, links its residential portal, ApplyOnline and a separate broker support sign-in. The lender’s consumer site at peppermoney.com.au is a different destination.

A replacement platform takes over an old site. Firstmac’s broker page, as at October 2026, states that the Firstmac Brokers site is no longer available and that applications and quotes now sit in Broker Tools. Update any saved link to the old site.

Heritage Bank merged with People’s Choice Credit Union in 2023, and the combined bank is People First Bank. Its broker page, as at October 2026, links the secure broker portal for brokers who previously dealt with either brand. Bendigo Bank’s April 2024 release describes Bendigo Bank Broker as a platform offered through participating aggregators, so your aggregator confirms whether you can use it.

A mortgage-manager channel works through a manager’s own partner system. Mortgage Ezy (trading as Mezy) and Better Choice show this pattern as at October 2026. Mezy keeps a Business Partner page with a separate Partners Area, while one Better Choice accreditation page leads to separate home loan and commercial introducer portals.

Accreditation and Account Access

Identify which stage failed before you call anyone, because each stage has a different owner. Onboarding problems usually sit with your aggregator and the lender’s accreditation team. Activation, password and permission problems sit with the lender’s broker support.

What you see	Problem type	Who fixes it
No credentials have arrived after you applied	Onboarding	Your aggregator, which lodges the application for lenders such as ANZ, or the lender’s accreditation team
Credentials arrived but the first sign-in fails	Activation	The lender’s broker support team
A sign-in that used to work now fails	Password or lockout	The lender’s broker support team or hotline
You can sign in but can’t see a deal or a product	Permission	The lender’s broker support team, then your BDM if access depends on your accreditation level

The broker pages of ANZ, MyState and Westpac show this split as at October 2026. ANZ requires you to join an aggregator group, which then applies to ANZ for you, and MyState emails your BDM’s details once accreditation is complete. Westpac’s Broker Hotline takes BrokerHub and password problems through option 4.

When the Preferred Lender is Outside Your Accreditation

Never sign in with another broker’s credentials, even with their permission. Lender sign-ins identify the accredited broker who submits the application, so a borrowed login misstates who prepared the file and who owes the client the best interests duty.

Compare the acceptable alternatives with your client before you act.

1. Apply for accreditation with the lender through your aggregator, and tell the client how the wait affects their timing.
2. Recommend a lender you are accredited with, if it suits the client’s objectives as well.
3. Refer the client to an accredited broker through an approved referral arrangement, and tell the client who will advise them from that point.
4. Use an authorised-assistance arrangement your aggregator approves, where a broker accredited with that lender lodges the file. Agree in writing who advises the client and who lodges the application.

Record the client’s choice in the file notes. Include any change of broker and any referral arrangement with its fees. Note who remains responsible for the credit advice and the lodgement.

Application, Settlement and BDM Contacts

Send a question to the team that owns its stage. Processing teams handle applications that are moving through assessment, credit policy teams answer how a rule applies and settlement teams handle documents and settlement conditions after approval.

Your BDM owns accreditation, policy interpretation, scenario questions and the relationship with the lender. Operational broker support owns sign-ins, file status, document uploads and settlement updates.

ING’s contact page draws the same line. Its representatives take scenarios, policy, accreditation and decline appeals, while its Sales Support Unit takes password resets, escalations and settlement enquiries.

Lender	Official domain	Operational support	BDM lookup	Source date
Westpac	westpac.com.au	Broker Hotline 1300 130 928: option 1 for settlement, option 4 for BrokerHub or passwords, option 5 for credit policy	Sign in to BrokerHub to find your state BDM	As at October 2026
St.George, Bank of Melbourne and BankSA	stgeorge.com.au, bankofmelbourne.com.au, banksa.com.au	Broker Hotline 1300 137 532, listed on all three broker pages	Sign in to BrokerHub to find your state BDM	As at October 2026
ING	broker.ing.com.au	Sales Support Unit 1300 656 226 and state inboxes	Representatives listed by state on the contact page	As at October 2026
Pepper Money	pepperbroker.com.au	1800 737 737 and the online escalation form	Find your BDM	Service levels as of 1 October 2026
Macquarie	macquarie.com.au	Broker portal support	Talk to a BDM page, listed by state	As at October 2026
ME Bank	mebank.com.au	Broker support 1300 728 154	Meet the team, listed by state and aggregator	As at October 2026
Granite Home Loans	granitehomeloans.com.au	Broker enquiry 1300 232 999	Broker portal contact page	As at October 2026
Bank Australia	bankaust.com.au	Broker partner page	Meet your team	As at October 2026

Before you enter client information, confirm the address bar shows the lender’s own domain or a sign-in domain linked from its broker page. ING asks brokers emailing supporting documents to put the deal number in the subject line and remove passwords from files.

Don’t follow a sign-in link from an unexpected email. Open the broker page yourself and use its link.

Settlement often runs through a separate service. Pepper Money’s settlement section points brokers to its solicitor partners’ portals, Galilee Orion and FMS MyPortView, for settlement updates and loan documents. The FMS access guide covers that settlement access, which is separate from lender accreditation.

Names and Destinations Requiring Care

Similar names can send you to the wrong workspace. Check these points, taken from the lenders’ broker pages as at October 2026, before you sign in.

• St.George, Bank of Melbourne and BankSA each have their own broker page, and all three list the same Broker Hotline number. Westpac has its own hotline.
• ME Bank and BOQ use separate broker hub sign-ins.
• UniBank and Teachers Mutual Bank list the same broker phone numbers on their separate broker pages.
• The address fms.com.au opens a media publisher, and fmsgroup.com.au is a Central Coast financial planning firm. Reach FMS MyPortView from the lender’s settlement page instead.
• CommBank’s consumer sign-in and its CommBroker broker sign-in are different services. Bankwest’s broker page also lists a home lending portal separate from personal online banking.
• NAB’s main site has industry banking pages for insurance broking and finance broking businesses. The NAB Broker Portal for home loan brokers is at nabbroker.com.au.
• Typing anz.com.au/brokers sends you to an overseas ANZ address that doesn’t load. Use anz.com.au/promo/broker instead.
• Sucasa’s address now opens Skip, and its broker portal is at brokers.skiploans.com.au. The address skip.com.au belongs to an unrelated hospitality ordering business.
• Mortgage Ezy’s old address, mortgageezy.com.au, doesn’t load. Use mezy.com.au.
• Thinktank’s old address, thinktank.net.au, now redirects to thinktank.au.

Each official destination in this directory shows the date it was last checked. Report a stale or redirected link through the Bulma contact page with the lender name, the address you used and where it led.

Outage Handoff Record

When a portal problem blocks a file, write one record per application and pass it to whoever takes over. Repeated password resets don’t fix an outage and can lock the account.

• Lender and the platform affected.
• Application reference or deal number.
• The deadline at risk, such as a finance clause, cooling-off date or settlement date.
• The action that hasn’t been completed, such as an unsent document or an unsigned contract.
• The fallback route you used and the acknowledgement you received.

Send urgent settlement matters to the settlement channel the lender publishes. Westpac’s Broker Hotline option 1 covers approved loans awaiting settlement, as at October 2026.

Coordinate a Lender Portal Outage

Confirm the outage through the lender’s own support route before you tell your team. Ask a colleague to sign in to the same platform with their own credentials. If their sign-in works, the problem is your account and the lender’s password support owns it.

1. Check the lender’s broker page or call its broker support line. Westpac’s option 4 and ING’s Sales Support Unit both handle sign-in problems, as at October 2026.
2. List every affected application with its reference, deadline and unsent changes. Put applications with finance or settlement dates inside the next few business days first.
3. Use only an alternative submission route the lender publishes. ING publishes document inboxes for residential and commercial files, and Pepper Money publishes an escalation form, as of 1 October 2026.
4. Keep the acknowledgement for each action, such as an email receipt or a case number, in the outage handoff record.
5. When the portal returns, open each file and match it against your record. Confirm the lender attached the fallback documents to the right application, and resend nothing until you’ve checked.

A document sent by email during an outage is not a cleared condition. Check that the lender has marked the condition satisfied in the portal before you tell the client it’s done.

Compare Lender Turnaround Times

Lender turnaround times are estimates for complete applications, not completion dates. Each lender measures a different stage, so compare like stages and read the assumptions beside each figure.

Lender and date	Stage measured	Published estimate	Assumptions stated
NAB, as at October 2026	Credit assessment for a residential purchase through the broker channel	1 business day; pre-assessment 4 hours	All required documents supplied. Day 0 is the submission day for applications in by 5pm AEST.
Westpac, as at October 2026	First touch on a full PAYG standard application	1 day across Accredited, Gold and Platinum broker tiers	Error-free application. Escalations take up to 4 hours.
Pepper Money, as of 1 October 2026	New home and construction deals	3 business days; new documents 1 business day	Escalation needs a finance, cooling-off or settlement deadline inside the service level, conditional approval, a valuation and all conditions on file.
ME Bank, as at October 2026	Verification and initial assessment, then credit assessment	Same day if submitted before 2pm, then 3 more business days	Full checklist supplied at first submission. Simple and complex loans show the same estimate.
Granite Home Loans, as at October 2026	Document triage, then credit assessment	1 to 2 business days, then 4 to 5 business days	Incomplete or out-of-policy applications take longer.
UniBank, as at October 2026	Conditional approval, valuation, unconditional approval and documents	Up to 4 business days; valuation up to 3 more; unconditional within 4 business days of conditions met (5 with LMI); documents up to 5 business days after	Conditional approval time varies with application volumes.

UniBank is the only lender here that publishes every stage from assessment to documents. Use its figures to build a deadline check for any file with a finance clause.

Deadline Check Example

This hypothetical file goes to UniBank with complete documents on Monday 12 October 2026. It assumes every weekday in the period is a business day and the loan doesn’t need lenders mortgage insurance (LMI). The client’s finance clause expires on Monday 26 October 2026.

1. Conditional approval within 4 business days: by Friday 16 October.
2. Valuation within 3 more business days: by Wednesday 21 October.
3. The client supplies the last condition on Thursday 22 October.
4. Unconditional approval within 4 business days of conditions being met: by Wednesday 28 October.
5. Loan documents within 5 business days after that: by Wednesday 4 November.

The estimate reaches unconditional approval two days after the finance clause expires. Ask the vendor’s agent for an extension now, or ask the lender through its escalation route before the deadline arrives.

An estimate tells you when to act. It doesn’t guarantee the lender will finish by that date.