Bank of Melbourne Broker Portal: Access and Support

The Bank of Melbourne broker portal is BrokerHub, reached through the bank’s official broker website. Start there for a Bank of Melbourne application, even when the login destination carries Westpac branding. If access fails, separate your brand accreditation from the account problem before resetting credentials.

Official Bank of Melbourne Broker Portal

Open the Bank of Melbourne broker homepage and follow its BrokerHub Logon link. As at October 2026, that link goes to brokerhub.westpac.com.au, which redirects to /s/. The bank describes BrokerHub as the place to lodge deals, track applications, request pricing and view credit policy.

In broker searches, BOM means Bank of Melbourne. A BOM broker login is access to BrokerHub for that brand’s broker work. The customer’s internet banking login is a separate service.

Follow this entry sequence before you enter credentials.

1. Open the official broker homepage. Confirm the address is www.bankofmelbourne.com.au/broker and the page names Bank of Melbourne.
2. Follow the BrokerHub link from that page. Use this route when replacing an old bookmark or assessing a link sent to you.
3. After signing in, check that the application you’re working on is a Bank of Melbourne file. Match its reference with your submission record before taking action.

Bank of Melbourne’s One Bank Platform guide, as at October 2026, separates the originations system from the broker tools. One Bank Platform handles origination, while its guide covers BrokerHub settlement visibility and ApplyOnline notifications and linked applications. A shared system name doesn’t identify the brand of an individual loan.

Brand Accreditation and Account Access

Confirm Bank of Melbourne accreditation with your aggregator or the bank’s business development manager (BDM) before treating a login failure as a password fault. As at October 2026, the bank’s broker contact page directs home loan queries to those contacts. It assigns BrokerHub and password enquiries to the Broker Hotline’s technical option.

Work through the checks in this order.

1. Establish accreditation. Ask your aggregator to confirm your Bank of Melbourne accreditation record and the broker identity attached to it. If you need accreditation, request the Bank of Melbourne residential pathway through your aggregator or BDM.
2. Establish account activation. If accreditation is confirmed but you’ve never accessed BrokerHub, give support your registered email and broker identifier. Ask it to identify the outstanding account setup step.
3. Establish permission. If you can sign in but can’t reach the expected file, compare the application’s broker details with your own account details. Raise a file-access problem with support instead of repeatedly changing the password.
4. Resolve credentials. For a rejected password or an account lock, call 1300 137 532, select option 1, then option 4 for BrokerHub or passwords. Describe the exact error without sharing your password.

After support resolves access, sign in through the official entry and reopen the intended Bank of Melbourne file. Recovery is complete when both your account and that file are accessible. A successful login alone doesn’t settle a missing-file problem.

Application and Regional Support

Send a file-progress question to application support, a login error to technical support and a scenario question to credit support. Bank of Melbourne’s published contact routes, as at October 2026, use 1300 137 532. Select option 1 first, then the relevant option below.

Your issue	Next Option	What to Have Ready
Missing file or progress enquiry before approval	2	Application reference and lodgement confirmation
Approved loan awaiting settlement	1	Approval reference and settlement date
Existing home loan enquiry	3	Loan reference and the requested change
BrokerHub access or password problem	4	Broker identifier and exact error
Credit policy or scenario question	5	The policy question and relevant client facts

For a regional enquiry, use your assigned BDM’s details in BrokerHub or the bank’s published contact directory. State that the enquiry concerns Bank of Melbourne.

If a lodged file is missing, compare its brand and broker details with the submission confirmation before calling. Give support the lodgement date and platform reference so it can trace the file. Avoid creating another application to replace one whose status is unresolved.

For a processing update, describe the stage you’re waiting on and any documents already supplied. Use the bank’s service lead times as a queue guide. As at October 2026, Bank of Melbourne makes those times conditional on correct lodgement with all required supporting documents.

For a policy enquiry, give credit support a precise question, such as whether an income document meets the requirement for this client. Keep the answer with the file reference so later follow-up concerns the same scenario.

Sibling-Brand Boundaries

Treat Bank of Melbourne, St.George and Westpac as distinct application brands when checking accreditation or following up a file. As at October 2026, Bank of Melbourne identifies itself as a division of Westpac Banking Corporation. That ownership and the shared BrokerHub destination don’t establish your permission to submit or view another brand’s applications.

A Westpac-branded login destination can be correct for a Bank of Melbourne application when you reached it through the official Bank of Melbourne page. The application record must still name the intended brand.

If your submission confirmation names St.George, use the St.George broker access guide. For a Westpac-branded application, use the Westpac broker portal guide. For other lender destinations, use the broker portal directory.

Before you contact a shared team, put the application brand and reference at the start of your enquiry. Ask for the Bank of Melbourne file to be traced against that reference, so the team investigates the right application.