Broker guide
MOVE Bank Home Loan Policy for Brokers 2026
Does a MOVE Bank home loan fit the scenario? Verify membership, applicant evidence, acceptable security and the current lending channel.
- Published
- Updated
A MOVE Bank home loan can fund an owner-occupied or investment property through an accredited broker. Membership is open beyond railway employees, and broker access depends on your aggregator arrangement. Match the applicant’s income evidence and property to the selected product before preparing the application.
Identify MOVE Bank and Its Lending Route
MOVE Bank is a customer-owned bank with a broker channel for residential lending. Its BrokerHub says it works with a select group of aggregators. An application through your brokerage therefore needs an available aggregator arrangement and your MOVE Bank accreditation.
The accreditation process requires an application with identification, followed by attendance at an online accreditation session. Establish your access before promising a client that you can lodge their loan.
MOVE Bank’s membership FAQs say Australian citizens and permanent residents living in Australia can bank with it. Employment with Queensland Rail is not required. Account membership and home loan approval are separate decisions.
Borrower and Income Evidence
MOVE Bank assesses employment history alongside the documents supporting each income source. Its Broker Lending Guidelines list six months in the role for casual employees and two years trading for self-employed applicants. Permanent employees have no minimum tenure, while probation requires two years’ industry experience.
Gather evidence that matches the income you want included. The bank’s Home Loan Application Checklist requests the following documents:
- For pay as you go (PAYG) income, two consecutive computer-generated payslips, with recency determined by pay frequency.
- For self-employed income, two years of personal and company tax returns, financials and Australian Taxation Office notices of assessment.
- For rental income, a recent statement from the managing agent.
- For living expenses, 90 days of transaction statements, issued within the past 30 days.
Treat employment eligibility and income inclusion as separate checks. A borrower can meet the required employment history while part of their earnings receives a lower assessment percentage.
Property and Deposit Conditions
MOVE Bank assesses the property’s zoning and saleability, with postcode and property type affecting the available loan-to-value ratio (LVR). Its guidelines direct brokers to the servicing calculator’s postcode tab. High-density apartments have additional conditions, so a suburb name alone cannot establish the security category.
For a purchase, MOVE Bank calculates LVR using the lower of the purchase price and valuation. Fees and any capitalised lenders mortgage insurance (LMI) premium count towards its maximum LVR. This can increase the cash needed to complete a purchase.
Consider this hypothetical purchase. A $640,000 loan against an $800,000 purchase is 80% LVR if the valuation supports that price. If the valuation is $760,000, the same loan is approximately 84.2% LVR before any added fees or insurance premium.
The application checklist requires a full sale contract and evidence of the borrower’s contribution. Where LVR exceeds 90%, it requires at least 5% of the purchase price from an acceptable borrower source. For a refinance, the checklist identifies statements needed when the liability is absent from the comprehensive credit report, plus a council rates notice.
Choose the product after checking these conditions. The home loan product matrix separates Everyday and Offset loans, each with fixed and variable options. It lists purchase and refinance purposes, with product-specific construction exclusions.
A construction enquiry therefore needs the relevant product assessment before you apply its purchase limits.
Complete the Product Check
Keep a file note that ties the chosen MOVE Bank product to the borrower’s verified circumstances. Record the income used, the security category and contribution, then explain any condition requiring lender acceptance.
Complete the bank’s servicing worksheet and signed application documents. Sight original supporting documents and redact tax file numbers and credit card numbers before submission, as the checklist requires.
For an unresolved scenario, use the broker relationship team, which lists contacts by state and territory. Send the proposed loan structure with the exact policy question and relevant evidence through the bank’s authorised channel. Retain the response against that scenario before treating a conditional answer as support for the application.
