Broker guide
Adelaide Bank Home Loan Policy for Brokers 2026
Checking an Adelaide Bank home loan or refinance? Identify the current product, income evidence, security rules and broker submission route.
- Published
- Updated
An Adelaide Bank home loan enquiry now needs two routes: Bendigo Bank’s current broker products for new lending, or the existing account’s terms for servicing. The Adelaide Bank brand has retired from new lending. Identify the product and credit provider before applying an old policy document to a client’s purchase or refinance.
Identify the Loan and Credit Provider
Adelaide Bank is a brand within Bendigo and Adelaide Bank Limited, which also provides Bendigo Bank credit. Bendigo’s broker transition announcement confirms the retirement of Adelaide Bank’s brand and the move to Bendigo Bank Broker.
For a new application, start with Bendigo Bank’s current broker product and lending requirements. An old Adelaide Bank product name in a search result doesn’t establish that the product still accepts applications.
For an existing loan, read the latest statement alongside the contract and any product-change letter. Record the legal credit provider and current product name. Establish whether the client wants a variation, additional borrowing or a refinance into a new loan.
Bendigo’s home loan changes booklet explains changes for accounts notified of a transition to Bendigo Easy or Flex Home Loans. It must be read with the customer’s letter. Don’t assume that every older account has identical terms or that a brand change alone proves a refinance occurred.
In a hypothetical file, a client asks to refinance an “Adelaide Bank loan”, but their latest statement names Bendigo Flex. Use the current account and payout details for the outgoing debt. Assess the replacement loan against the receiving product’s current policy.
Income and Evidence
Use the income verification route that matches how the applicant earns money and the product being assessed. Bendigo’s borrowing-power guidance distinguishes payslips for employed applicants from financial statements for self-employed applicants. It also identifies expenses and existing credit commitments as assessment inputs.
For pay as you go (PAYG) income, start with recent payslips and separate base pay from variable earnings. Reconcile the income figure with supporting records. If a proposed figure includes overtime or another irregular component, establish its treatment under the current lending guidelines before including it.
For self-employed income, identify the borrower’s business structure and the entity that earns the income. Bendigo’s residential lending disclosures describe verification using personal tax returns and business profit and loss statements. These disclosures explain the verification process, while the product’s current guidelines determine which records and periods the application needs.
Prepare an income calculation that names each source document and shows how it supports the figure entered. Keep salary paid by the applicant’s own business separate from unrelated employment income. Reconcile business profit and personal drawings to avoid counting the same earnings twice.
Bendigo’s supporting document checklist directs brokers to its lending guidelines for income. Use those guidelines to settle any required history or allowable adjustment. A past Adelaide Bank reduced-documentation product sheet doesn’t establish a current self-employed verification route.
Include the records supporting ongoing debt commitments as well as income. The checklist distinguishes debts being refinanced from debts remaining after settlement, with different evidence rules. Keep the application’s liabilities consistent with those records.
Security, Funds and Loan Purpose
Assess the property and proposed purpose against the selected product’s limits. Bendigo Bank Broker’s product comparison publishes different loan-to-value ratio (LVR) limits for Flex and Easy. LVR measures the loan against the property value accepted by the lender.
Published Product Limits
| Product and repayment type | Published maximum LVR | Conditions attached to the limit |
|---|---|---|
| Flex, owner-occupied principal and interest | 95% | Includes capitalised lenders mortgage insurance (LMI) and depends on LMI acceptance, location and purpose |
| Flex, investment principal and interest | 90% | Includes capitalised LMI and depends on LMI acceptance, location and purpose |
| Flex, interest only | 90% | Includes capitalised LMI and depends on LMI acceptance, location and purpose |
| Easy | 80% | Published for owner-occupied, investment and interest-only lending, subject to the product’s conditions |
A published maximum doesn’t establish acceptance of a particular property. Record its address and type, then use the lender’s accepted valuation to calculate the proposed LVR. Include any capitalised LMI in the loan amount when applying a limit expressed on that basis.
For a purchase, reconcile the contract price and purchase costs with the proposed loan and available funds. Identify any gift or sale proceeds funding the deposit. The supporting checklist calls for the sale contract and funds-to-complete evidence, with extra deposit evidence above 90% LVR.
For a refinance, identify the outgoing accounts and whether any cash-out is requested. Record the purpose of the additional funds separately from the debt being repaid. A refinance with additional borrowing needs an assessment of the full requested amount.
For construction, identify the build and land funding before choosing the product. Obtain the proposed building contract and cost breakdown for the policy enquiry. Establish that the construction purpose and security are accepted before relying on a general purchase limit.
Submit and Resolve a Policy Question
Submit new broker lending through Bendigo Bank’s application process. Its submitting a loan guide directs brokers to complete the application through their customer relationship management (CRM) system or ApplyOnline, depending on their submission process. It also directs supporting documents through ApplyOnline.
Complete the required consents and application fields before submitting. Check the submission response for an application number and retain it with the file. An uploaded document alone doesn’t establish that the application has been submitted.
For a policy question or exception, use Bendigo Bank Broker’s business development manager and Partner Assist contacts. The bank identifies those teams as the route for discussing a scenario. Ask who has authority to approve any requested exception and obtain the decision in writing.
Give the contact the selected product and the precise policy issue. Include the facts that change the answer, such as the income component or property type. Separate a request for clarification from a request to depart from policy.
For an existing Bendigo Bank Broker customer’s variation, the bank’s contact guidance directs customers to its Customer Contact team. Match any legacy Adelaide Bank account to its current servicing instructions before treating it as a new broker application.
Save the applicable product source and the written policy answer with the assessment. Record the case details supplied and any conditions attached to the response. Before lodging, confirm that the application and supporting evidence satisfy those conditions.
